IT Manager - Infrastructure/Network Operations

IT Infrastructure Manager - Network Operations

At Niagara, we're looking for team members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.
• Develop lasting relationships with great people.
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our team members.

The IT Manager - Infrastructure is responsible for managing all departmental processes included production support, project delivery, staff management, budgeting, and vendor management. This position would be responsible for organizing and managing all IT functions required to meet IT's Service Level Agreements (SLA) and business operations.

Essential functions:

• Contributes to the planning and maintenance of the organization's data technology operations, including computer hardware, software, and telecommunications.
• Participates in the evaluation, development, and recommendation of solutions specific to the entire organization as well as specific solutions for individual departments.
• Coordinates and schedules the transition from existing to new platforms and systems.
• Monitors the needs of the organization vis-a-vis the newest technology.
• Defines and executes strategic and tactical goals, working with organizational leaders to develop technology plans, policies, and procedures in alignment with company goals and standards.
• Assists with monitoring the utilization and efficiency of technology.
• Manages daily operational processes.
• Defines and executes staff development plans.
• Mentors and motivates staff.
• Manages departmental budget
• Manages and executes departmental projects to ensure delivery dates are met.
• Provide status updates to Sr. IT Management, keeping Sr IT Management apprised on departmental status and issues.
• Manages vendors and maintains maintenance agreements with all suppliers.
• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications:

• Minimum qualifications:
• 8+ years – Experience in SD-WAN (Palo Alto Prisma), Diverse Internet Providers (Dual DIA), 4G LTE / 5G Connectivity for Tertiary Connectivity, Palo Alto Firewalls using Global Protect for VPN, Cisco Firewalls for VPN
• 8+ years – Experience managing large scale projects and deployments
• 6+ years – Experience managing a team of direct reports
• *experience may include a combination of work experience and education
• Preferred qualifications:
• 10+ years– Experience in SD-WAN (Palo Alto Prisma), Diverse Internet Providers (Dual DIA), 4G LTE / 5G Connectivity for Tertiary Connectivity, Palo Alto Firewalls using Global Protect for VPN, Cisco Firewalls for VPN
• 10+ years – Experience managing large scale projects and deployments
• 8+ years – Experience managing a team of direct reports
• *experience may include a combination of work experience and education

Additionally, IT Manager is expected to demonstrate:

• Proven people leadership qualities: mentor, coach, train, performance goals, performance reviews, team building, team engagement
• Strong knowledge of Data Driven Decisions for Proactive Network Monitoring and Management.
• Familiarity with Routing Protocols: EIGRP, BGP, e-BGP
• Familiarity with VLANS, VLAN Trunks
• Familiarity with Cisco 9200, 9300, 9500
• Familiarity with Nexus 5K, 7K
• Excellent written and verbal communication skills
• Strong business acumen
• Ability to build relationships internally and externally
• Strong problem solving/ analysis abilities
• Teamwork Orientation
• Outstanding Customer/Client Focus
• Strong Technical Capacity

Education:

• Minimum required:
  • Bachelor's Degree in Computer Science or related field.
• Preferred:
  • MBA in Computer Science or related field.

Typical compensation range:

Pay rate type: Salary $136,778.46 - $198,328.77 / Yearly Bonus target: 10% Annual

Benefits:

Our total rewards package is thoughtfully designed to support both you and your family:

• Paid time off for holidays, sick time, and vacation time
• Paid parental and caregiver leaves
• Medical, including virtual care options
• Dental
• Vision
• 401(k) with company match
• Health Savings Account with company match
• Flexible spending accounts
• Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
• Family building benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
• Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
• Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
• Tuition reimbursement, college savings plan and scholarship opportunities
• And more!