Clinical Service Specialist, Full Time - Valhalla, NY

VIVO Infusion Clinical Service Specialist – Valhalla, NY We are seeking a motivated and detail-oriented Clinical Service Specialist to join our highly skilled Infusion team in Valhalla, NY. This role requires a strong healthcare administrative background with expertise in scheduling, authorizations, and benefits verification. The ideal candidate will be self-driven, able to work independently, and possess excellent communication skills. The individual in this role will be responsible for ensuring smooth clinical operations, managing patient schedules, supporting our medical staff, verifying insurance benefits, and securing necessary authorizations for treatments. If you thrive in a fast-paced environment, are a proactive problem solver, and have a passion for helping others, this position offers the chance to be part of a supportive and growing team that contributes to VIVO Infusions mission of providing the ultimate patient experience in a comfortable, professional, and empathetic environment. Compensation Pay Range: $2,400 – $2,600 per hour Bonus Plan: Target 5% annually based on performance Private Equity for the Greater Good Company-wide Employee Ownership Program Benefits Medical, Dental, Vision Health Savings Account (HSA) with Employer Contribution TouchCare Insurance Concierge Service 401(k) with matching up to 4% Paid Time Off (PTO) accrual of 3 weeks PTO buyback, rollover, and donation program Wellness Reimbursement Program 360% annually Employee Referral Bonus Uncapped Bonus Potential Tuition Assistance Program & Professional Association Reimbursement Employee Assistance Program Employer provided Short & long-term disability Employer provided Life Insurance Employment Type Schedule: Full time, Monday – Friday, 8:00 AM – 5:00 PM FLSA Status: Non-Exempt Reports to: Clinical Operations Manager Location: 400 Columbus Ave, Ste 105, Second Floor, S BLDG, Valhalla, NY 10595 Primary Duties and Responsibilities Manage and support all front-end operations of the infusion center, including answering phone calls, greeting patients, maintaining a clean and organized environment, processing payments, accepting deliveries, and overseeing the handling of incoming mail. Proactively review patient cancellations and reschedule treatments to ensure the treatment plan is followed. Communicate any changes to the Clinical Operations Manager and nursing staff as needed, and make reminder calls to patients about upcoming appointments. Receive deliveries, collect invoices, review for accuracy and consistency, connect with the Clinic Manager to authorize payment, and then send to VIVO Accounts Payable team. Schedule patients for follow-up infusion treatments, working closely with the Patient Care Navigator team to assist and coordinate. Collaborate with referring providers to obtain and file medical records, ensuring all relevant documents are available for the medical team's review. Maintain efficiency and accuracy while adhering to HIPAA guidelines in handling patient records and documents. Proficiently use information systems to maintain statistical records and prepare reports as requested by the Clinic Manager. Assist with clinical inventory management in collaboration with the Clinical Operations Manager. Foster positive and collaborative relationships with professional staff, co-workers, referring physician offices, ancillary departments, and external agencies. Qualifications High School graduate or equivalent required. 2 years of administrative experience in a healthcare environment required. Medical Assistant Certification or Medical Office experience preferred. 1 year of experience with insurance authorizations, benefits verifications, and billing preferred. Working knowledge of medical terminology required. Active CPR/BLS certification prior to starting work required. Demonstrates intermediate typing skills (50 words per minute). Computer literacy with MS Office (Excel, Word, PowerPoint) and proficiency in office equipment and information systems, including billing databases. Potential travel to other local VIVO clinics to provide administrative support if needed. Work Environment and Physical Demands The work environment is indoors in a medical office and is generally quiet, including sounds of medical equipment. Employees are regularly required to sit, talk, and/or hear; frequently required to use hands and arms; occasionally required to stand, walk, climb, or balance; and must regularly lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. #J-18808-Ljbffr