FSO - Business Transformation - CCSB Banking - Manager

Location: New York, Charlotte, Chicago

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

EY is the only professional services firm with a separate business unit – the Financial Services Organization (FSO) – dedicated exclusively to the financial services marketplace. Our FSO Business Transformation practice helps global, super-regional and regional financial services clients improve performance in a rapidly changing environment. We assemble multidisciplinary teams, apply proven global methodologies, and draw on EY’s full breadth of reach, capabilities and knowledge to deliver strategic operations, technology, product, data, compliance and risk programs for leading U.S. institutions.

About the team

Our Corporate, Commercial and Small and Medium Enterprise (CCSB) Banking practice is EY’s wholesale and commercial credit transformation franchise. We help banks reimagine how credit and lending get done – modernizing the end-to-end credit lifecycle, redesigning operating models, and embedding AI and automation into how our clients run their business. Engagements range from focused, multi-week efforts to large-scale, multi-year transformation programs. Our core strengths include:

• Credit and lending transformation across the end-to-end credit lifecycle

• Target operating model design and process re-engineering

• Lending operations, core platform modernization, and migrations

• Data and technology enablement, workflow and automation

• Cash management, transaction banking, treasury and payments modernization

• AI- and agentic-enabled operating models

Our work – and our clients’ ambitions – are increasingly shaped by AI. We build the business cases, points of view and value frameworks that help clients unlock capacity, and we invest heavily in bringing modern AI tooling into our own ways of working.

The opportunity

As a Manager, you will lead engagement teams and workstreams on our clients’ transformation programs, while deepening your expertise in corporate, commercial and SME banking. You will connect the project team to client leadership – translating strategy into an executable plan, driving delivery quality and pace, owning direct client relationships, and developing the next generation of consulting talent.

We look for real depth in corporate, commercial and SME banking, built through more than one path. We are equally interested in bank operators — people who have worked inside a bank in credit, underwriting, lending or loan operations, portfolio management, middle-office or business-line roles — and consulting and advisory professionals who have delivered transformation, operating model, process or technology change for banks, ideally within corporate or commercial banking specifically.

Prior consulting experience is valuable but not the only path to this role. Many strong bank operators haven’t had a formal opportunity to lead, given the hierarchy of those organizations – so we weigh delivery leadership (owning a workstream, initiative or project end-to-end) and people leadership (managing, coaching or developing others) equally. If your career has been inside a bank rather than advising one, we encourage you to apply: we will build on the consulting toolkit you bring, and we value the operating experience and credibility you offer clients from day one. Across both tracks, our ideal candidate already uses AI tools such as Microsoft Copilot, Claude and Replit to research, analyze, draft and prototype – and is eager to bring that thinking to our clients.

Your key responsibilities

As a Manager, you will typically lead a workstream of 3-4 consultants within a multi-month to multi-year transformation program, with direct ownership of client relationships. You will operate with greater autonomy than earlier-career team members and set the standard for those around you. Specifically, you will:

• Lead delivery of a project workstream end-to-end, owning the quality, budget and timeliness of work products

• Manage and motivate a team of 3-4 consultants, providing regular, constructive coaching and feedback

• Own the day-to-day client relationship for your workstream as a direct, trusted point of contact

• Develop an in-depth understanding of clients’ needs and goals to help shape solutions, not just execute a plan

• Drive the analysis behind the story – current-/future-state assessments, operating model designs, benchmarking and business cases – and know when to challenge the data

• Support business growth by contributing to RFP responses, proposals, points of view and other go-to-market materials, alongside client delivery work

• Contribute to internal EY initiatives and practice collateral

Skills and attributes for success

• A natural leader who motivates a team, builds relationships, and navigates ambiguity with confidence

• Comfortable defining a delivery plan with your team and engagement leadership, then holding the team accountable to it

• Consistently mentors and develops junior team members

• Relentless focus on client service, with the judgment to know when to escalate and when to solve

• Strong communication, critical-thinking, analytical and organizational skills, with the ability to manage multiple workstreams and competing priorities

• Curiosity about how technology, data and AI can improve ways of working, and willingness to bring modern AI tools into your team’s daily work

To qualify for the role, you must have

• A bachelor’s degree plus approximately 5-9 years of related work experience (or a master’s degree plus approximately 4-8 years), including time in a delivery-leadership or people-leadership capacity

• Relevant experience through one of two tracks: consulting, advisory or transformation project delivery, ideally within corporate or commercial banking; or hands-on experience in corporate, commercial or SME banking, bank operations, lending operations, or middle-office functions, with experience owning a workstream/initiative end-to-end or managing and developing others

• Demonstrated experience across several of the following: operating model design; product/process design or operations management for banking products across the credit or deposit lifecycle; change-the-bank or transformation program strategy and delivery; current-/future-state assessment and gap analysis; channel transformation; core platform transformation; or core system conversions and client migrations

• Demonstrated ability to manage a workstream through all phases of the project lifecycle, including project plans, managing deliverables, reviewing outputs, and providing team feedback

• Strong written and verbal communication, presentation, client-service and technical-writing skills, with genuine interest in deepening CCSB industry and content knowledge

• Ability to travel up to approximately 60% over the course of a year, including internationally

Ideally, you’ll also have

Preferred but not required – we value potential and willingness to learn:

• Hands-on experience applying AI tools such as Microsoft Copilot, Claude, ChatGPT or Replit to research, analysis, drafting, prototyping and automation

• Experience with target operating model design, process re-engineering, current-/future-state assessment, or gap analysis

• Exposure to lending operations, core platform modernization, system conversions or client migrations

• Knowledge of transaction banking and treasury management – including cash management, commercial card, payments, treasury operations and corporate finance

• Knowledge of KYC, AML, and other applicable compliance regulations

• A track record contributing to proposals and pursuits, developing reusable practice collateral, and building C-suite client relationships

• A PMP, Lean Six Sigma, Agile/Scrum or comparable delivery-leadership certification

What we look for

We’re interested in natural leaders who motivate teams, build relationships, and solve complex client problems – with the confidence to challenge the status quo. Top performers contribute content to pursuits, structure work collaboratively, manage teams, and develop reusable collateral. If you’re passionate about helping businesses reach their full potential, this role is for you.

What working at EY offers

We offer a competitive compensation package, rewarding performance and the value you bring to our business. Our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, flexible vacation time, a generous number of observed holidays, and programs supporting your physical, financial and social well-being. We also offer:

• The opportunity to manage a portfolio of talent within a designated service line

• A collaborative environment focused on building a better working world

• Strong training and development, including a culture of AI and technical upskilling, through established programs and on-the-job learning

About EY

As a global leader in assurance, tax, transaction and consulting services, we hire and develop passionate people to help build a better working world – giving you the training, opportunities and creative freedom to make things better, however long you stay.

Join us in building a better working world. Apply now.

EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.

What we offer you
At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is: 
• • New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $154,000 to $256,700
  • Bay Area California offices – $160,500 to $267,400
  • All other offices locations in the US, including Sacramento – $128,400 to $235,300 
• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

• To make the most of your application experience, please limit yourself to two applications within a six-month period.
• EY accepts applications for this position on an on-going basis.
• For those living in California, please click for additional information.
• At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at View email address on us.fitly.work