Caregiver Support Specialist

Flournoy Health Systems / Primecare Home Care Services Location: Atlanta, Georgia. Salary Range: $46,500–$54,500. Flournoy Health Systems (FHS) specializes in healthcare management, supporting organizations that deliver services for seniors, chronically ill patients, and individuals requiring home and hospice care. With subsidiaries such as Primecare Home Care Services, Primecare Hospice, Primecare ABA Therapy, Just Care Home Care, and Primecare Real Estate, FHS is committed to excellence, compassion, and compliance across all its services. Position Summary The Caregiver Support Specialist manages a caseload of Caregivers, ensuring each remains compliant, supported, and performs at the highest standards of care. The role focuses on Caregiver management, overseeing onboarding, credential maintenance, CPR/First Aid instruction, performance evaluations, and home visit support. Essential Duties Caregiver Management & Engagement Maintain a dedicated caseload of Caregivers and serve as their main point of contact for employment, compliance, and performance matters. Conduct regular home visits to observe Caregiver performance and ensure quality of care aligns with agency standards. Complete performance reviews and provide coaching or corrective action when needed. Support Caregiver retention through communication, recognition, and problem resolution. Escalate significant concerns or disciplinary issues to the Care Manager and HR. Credentialing & Compliance Track and manage all Caregiver credentials including TB tests, CPR/First Aid certifications, background checks, and annual training. Provide reminders for upcoming expirations and assist Caregivers in timely renewals. Serve as an in‑house CPR and First Aid instructor, conducting classes and maintaining proper training documentation. Ensure full compliance with agency, state, and Medicaid waiver requirements for Caregiver credentialing and documentation. Maintain accurate Caregiver files within the electronic system of record. Onboarding & Hiring Support Facilitate onboarding for clients identifying family members or friends hired as Caregivers. Collaborate with Talent Acquisition only when an outside Caregiver must be hired. Review onboarding paperwork to ensure compliance and credentialing requirements are met. Coordinate with HR and Care Managers to ensure new Caregivers are trained and ready to begin service. Field Oversight & Continuous Improvement Conduct home visits to ensure Caregivers provide safe and effective care per the care plan. Collect feedback from clients, families, and Care managers regarding Caregiver performance and satisfaction. Identify opportunities for additional training, mentorship, or support to enhance Caregiver skills and engagement. Participate in department meetings and initiatives aimed at improving Caregiver experience and operational efficiency. Required Knowledge, Skills, Abilities, and Competencies Strong understanding of home care operations, Caregiver credentialing, and compliance processes. Excellent interpersonal and communication skills for coaching, mentoring, and supporting Caregivers. Strong organizational skills, capable of managing multiple Caregivers and priorities effectively. Ability to conduct professional home visits and document observations accurately. Current CPR Instructor certification (or willingness to obtain within 30 days of hire). Competent with data entry, reporting, and use of EMR and payroll software systems. Demonstrated ability to work independently and collaboratively as part of a team. Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and general computer systems. Minimum Qualifications High School Diploma or GED required. 1+ year of experience in scheduling, staffing coordination, or administrative support. Experience handling multi‑line phone systems and managing a high volume of inbound and outbound calls. Strong background in customer service and data entry accuracy. Preferred Qualifications Bachelor’s degree or 2+ years of experience in home health, healthcare, or staffing coordination within the last 24 months. Familiarity with scheduling and client management systems. Prior experience in a regulated or healthcare‑based environment. Other Qualifications Ability to read, analyze, and interpret regulations and other documents. Strong interpersonal skills; ability to present information effectively to coworkers, employees, and others. Exceptional English written and verbal communication skills, including business correspondence. Ability to read and write memos, reports, and correspondence that meet prescribed style and format. Ability to define problems, collect data, establish facts, and draw valid conclusions. Skill to establish and maintain cooperative, positive working relationships. Organized, detail‑oriented, courteous, proactive, self‑motivated, dependable, and customer‑service driven. Even‑tempered and able to balance multiple tasks with changing deadlines and priorities in a fast‑paced environment. Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr