HOST/HOSTESS

Host (ess)

Greets, engages and seats all Guests in a warm and friendly manner, making a WOW first impression. Assists in maintaining the overall Guest flow of the restaurant. As Guests are departing, inquire about their experience, thank them for dining with us, and invite them back. To perform side duties including, but not limited to, answering the phone, bussing tables, washing dishes, expediting orders and running food.

Maintains regular and consistent attendance and punctuality.

Principal Responsibilities:

• Greets, engages, and seats the Guest in a timely and controlled manner. Accommodates any special needs, (i.e., boosters, highchairs, disabilities, large parties, etc.). Opens doors for arriving and departing Guests. Consistently explains features and limited time offerings.
• Manages the Wait List as needed, quoting accurate times.
• Provides assistance to servers.
• Maintains clean and organized work and entry areas, including windows, floors.
• Checks the overall cleanliness of the restrooms every 30 minutes.
• Understands and accurately uses the P.O.S. (point of sale) system to clock-in/out, to process/input orders and complete end of shift procedures.

Qualifications

• High School graduate or equivalent preferred
• Previous host/hostess experience preferred

Skills/Competencies/Certifications:

• Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in all areas of the restaurant
• Reading, writing and superior communication skills required
• Communicates with Guests demonstrating confidence, creating a friendly, relaxed atmosphere

Physical Requirements:

Balancing - Infrequently - Pulling - Infrequently

Carrying - Daily - 25+ pounds - Pushing - Infrequently

Climbing - Infrequently - Reaching - Daily - High shelves

Crawling - Infrequently - Reach Above Shoulder - Daily - High shelves

Crouching - Daily - Low shelves - Repetitive Foot Movement - Infrequently

Depth Perception - Infrequently - Repetitive Hand Movement - Hourly - POS system/serving utensils

Fine Manipulation - Infrequently - Seeing - Hourly

Grasping - Daily - Sitting - Infrequently

Handling - Hourly - Speaking - Hourly

Hearing - Hourly - Standing - Hourly - Shifts of 8+ hours

Kneeling - Daily - Stooping - Daily

Lifting - Daily - 25+ pounds - Walking - Hourly - Shifts of 8+ hours

Mixing - Infrequently - Twist - Hourly

Frequency: hourly / daily / weekly / occasional / infrequently

Environmental - Condition: variable - Restaurant environment, freezer, ovens; Outside to take out trash

Cold/Heat - Variable - Restaurant environment, grill, freezer, ovens; Outside to take out trash

Wet/Dry - Variable - Restaurant environment

Noise/Vibrations - Variable - Restaurant environment

Hazards - Variable - Restaurant environment: knives, grill, fryer

Fumes/Dust/Odor - Variable - smoke, cleaning chemicals, kitchen odors (spices, meat), grill / fryer

Condition: normal / none / extreme / variable

Other Factors - Comments: e.g. travel - Up to 15%. May deliver full service catering.