General Manager

General ManagerThe General Manager will lead the overall strategy, leadership, and management of a commercial Door, Frame & Hardware branch operation in Tacoma. This person will be the local face of the organization, responsible for branch performance, team leadership, client satisfaction, operational efficiency, profitability, and continued revenue growth.This is a hands-on leadership role for someone who understands the DFH industry and can quickly earn credibility with project managers, sales teams, warehouse/shipping teams, vendors, contractors, and customers. The branch has been rebuilt significantly and needs an experienced industry leader to continue driving performance, accountability, and culture.Responsibilities include:Lead DFH distribution branch operations, including workload delegation and team performanceBuild a unified culture across distribution and service functionsMentor project managers and help resolve project challengesSupport sales forecasting, change order management, and administrative processesMonitor project profitability, margins, revenue retention, and financial performanceOwn revenue and EBITDA targets for the branchMaintain contract integrity and help minimize disputes, credits, and avoidable margin lossDevelop staff through training, coaching, and succession planningFoster continuous improvement and operational best practicesCollaborate with internal departments on strategy, process improvement, and alignmentRepresent the organization with clients, vendors, general contractors, and industry partnersBuild strong communication and trust across internal and external stakeholdersThe Qualifications:10+ years of experience in the Door, Frame & Hardware industry preferredStrong Division 8 experience requiredDivision 10, Division 27, or Division 28 exposure helpfulPrior operations and project management leadership experiencePrevious P&L ownership requiredProven ability to lead teams, branch operations, and customer-facing functionsStrong product knowledge across commercial doors, hollow metal frames, hardware, or related openings solutionsAbility to troubleshoot project, product, vendor, and customer issuesExperience working with project managers, sales teams, production, warehouse, shipping, contractors, vendors, or design teamsStrong communication, analytical, and problem-solving skillsHigh-character leadership style with respect for employees, vendors, and customersBachelor's degree preferredProficiency with Microsoft Office and related business softwareValid driver's license and ability to meet insurability requirementsCurrent Tacoma-area residency or concrete plans to relocate to the Tacoma area requiredThe Benefits:Base salary range of $175,000 to $210,000, depending on experienceBonus opportunityHealth insuranceDental insuranceVision insuranceLife insuranceShort-term and long-term disability401(k) with company match up to 4%Mileage reimbursementTravel expenses coveredRelocation support availableOpportunity to lead a meaningful branch rebuild within a growing national organizationStrong visibility with senior leadership and the ability to shape local culture and performance