Patient Care Manager Specialist

Overview

Lead Compassion. Inspire Excellence. Elevate Hospice Care.

We are seeking a Patient Care Manager Specialist to join our team, reporting to the Regional Director of Operational Excellence. This critical role is responsible for managing and overseeing patient care activities across assigned hospice markets to ensure delivery of high-quality care while supporting compliance with company policies and regulatory requirements.

As a Patient Care Manager Specialist, You Will:

• Provide oversight for patient care delivery across designated markets
• Manage rescheduled, declined, missed, and reassigned visit requests based on clinical priorities
• Triage phone inquiries and medical concerns within scope of practice
• Facilitate Interdisciplinary Group (IDG) meetings, review patient conditions, and ensure accurate care planning
• Coach, evaluate, and support team members to ensure regulatory compliance and clinical best practices
• Promote documentation accuracy, compliance, and timeliness
• Help build a culture of continuous improvement, compassion, and accountability
• Support adherence to local, state, and federal regulatory requirements (Medicare, Medicaid, ACHC, JCAHO, etc.)

About You

Qualifications – What You’ll Bring:

• Current RN license in state of residence and employment
• At least 3 years of direct patient care experience
• Minimum 2 years of experience in a hospice or home-based care setting
• Strong understanding of hospice principles, best practices, and regulatory compliance
• Ability to lead interdisciplinary meetings and support diverse clinical teams
• Excellent communication, problem-solving, and decision-making skills
• Detail-oriented with strong documentation and organizational capabilities

Preferred Experience (Not required):

• Prior experience in clinical leadership or hospice program management
• Familiarity with IDG processes and electronic medical record systems
• Experience supporting multiple hospice sites or regions
• Advanced knowledge of CMS hospice regulations and audit preparedness
• Skilled at coaching staff and fostering professional development in clinical teams

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Ready to Join a Team That Cares?

Apply today and take your career to the next level by guiding hospice care that makes every moment matter.

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location

Our Company

At Emrald Coast Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.