Library Clerk Part-time

Library Clerk

The purpose of this position is to serve library customers. Performs routine and varied clerical tasks in the operation of the circulation desk, reference desk, assists customers on public computers, conducts programs and works with customers daily.

This position does not supervise other employees.

Essential duties and responsibilities include:

• Performs circulation desk tasks including: charge/discharge of all materials, book renewals, book reserves and collection of fines using automated system; organizes and checks books in the pre-selving stage, shelves books, straightens shelves, move books to make room on shelves and shelf reading; monitors internet computers and maintains usage logs.
• Maintains customer confidentiality in compliance with Arizona State Law; maintains customer information database file on automated system and provides routine reports regarding customer usage and other statistics.
• Assists with routine problems, customer service and reference questions; registers new customers for library cards, enters customer data in automated system and provides key information to assist customers in using and feeling comfortable in library environment; assists customers in the use of public computers, online resources and the library automation system; answers or locates information regarding reference questions and assists in book selections.
• Provides community outreach including programming for children, teens and adults; assists in the planning of summer reading programs for children.

This position has no responsibility over any types of budget.

Provides project coordination support on literacy programming and public outreach programs.

Explains County procedures or processes, responds to public inquiries, participates in meetings, gives presentations or speeches and leads group discussions.

Creates or edits documents, internal memos and emails.

Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person.

Always (More than 85% in a year) interacts specifically with customers.

Minimum education required: High School Diploma or GED.

Minimum years of directly related experience required: One (1) year experience in literacy programming or equivalent combination of education, training and experience. Must be fluent in English; Spanish preferred.

Must possess and maintain a valid Driver's License if position duties require.

Knowledge required: Library Science; Education; Information Technology and sales and marketing.

Skills required: Active listening; customer service; public speaking; presentation (small to medium groups); problem solving and multi-tasking.

Abilities required: Generate fluent new and useful ideas; maintain calm demeanor in stressful situations; read and write at college level; speak clearly and sensibly.

Occasionally stands to present, train or deliver presentations or speeches; stands to attend to customers. Occasionally sits to complete report and operate computers. May be required to lift work related materials and equipment up to 50 lbs. Regularly requires dexterity for keyboard operation.

Incumbents in this position constantly spends time in office environment; in lobby environment; and in library.

Incumbents in this position are generally not exposed to safety risk; rarely may become exposed to telephone and in person verbal abuse by customers or citizens.

Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department.

Potential errors can cause inconveniences to other employees, and/or delays in related work areas. Delays of services are possible.