Customer Success Manager

Customer Success Manager

Location: New Jersey | Field-Based / Hybrid Travel: 50%+ throughout New Jersey Base Salary: $75,000$85,000 Total Earning Potential: Up to $100,000

Who Is InSite Health?

InSite Health is a leading behavioral health organization partnering with several hundred schools to deliver best-in-class mental health programs for students. We are equally committed to supporting the employees who make this work possible by fostering a culture of care, collaboration, and shared purpose. We leverage proprietary technology and a collaborative care model to help districts identify, support, and manage student needs more effectively by integrating clinical services, data-driven insights, and streamlined workflows. This approach helps reduce symptoms in students, improve outcomes, decrease risk, and allow schools to operate more efficiently across their behavioral health programs.

About The Role

We are looking for a highly dynamic, driven, and relationship-oriented Customer Success Manager to help drive the success and adoption of our programs across New Jersey.

This is not a traditional desk-based account management role. More than 50% of the position will be spent in the fieldvisiting schools, attending community events, participating in conferences, hosting information tables, meeting with district stakeholders, and presenting our programs to groups throughout the state.

The Account Manager will own engagement across an assigned portfolio of New Jersey programs. Their job is to ensure that our contracts do not simply launchthey are actively used, understood, and embraced by the communities they are designed to serve.

The ideal candidate is highly energetic, comfortable walking into a school or community event and building relationships from scratch, and motivated by measurable results.

What You'll Own

School & Community Engagement

• Serve as a highly visible, in-person representative for our programs throughout New Jersey.
• Travel regularly to schools, districts, community organizations, and partner locations.
• Build strong relationships with school administrators, counselors, educators, community leaders, and other key stakeholders.
• Develop creative strategies to increase awareness, participation, referrals, and utilization within each contracted program.
• Identify schools or communities with low engagement and proactively develop plans to increase adoption.
• Conduct regular on-site visits to ensure stakeholders understand available services and how to access them.

Events & Field Marketing

• Represent the organization at conferences, school events, community events, resource fairs, parent events, and other relevant gatherings.
• Identify high-value local events and engagement opportunities across assigned territories.
• Coordinate and operate information tables, roadshows, presentations, and other in-person engagement activities.
• Present our programs and offerings to groups ranging from school leadership teams to educators, parents, community organizations, and other stakeholders.
• Work closely with internal marketing and operations teams to ensure field activities are supported with appropriate materials and messaging.

Account & Program Management

• Own the ongoing relationship with assigned New Jersey accounts following contract execution and implementation.
• Establish clear engagement and utilization goals for every contract.
• Develop an account engagement plan for each partner, including target schools, stakeholders, events, communications, and utilization goals.
• Conduct regular account reviews and identify opportunities to deepen engagement.
• Coordinate internally to resolve operational issues that could negatively affect the customer experience.
• Act as a trusted partner to customers while maintaining a strong focus on program performance.

Metrics & Accountability

• Define and track key engagement metrics for every assigned contract.
• Monitor metrics such as utilization, referrals, participation, school engagement, event activity, stakeholder meetings, and other contract-specific KPIs.
• Maintain clear reporting on account health and engagement.
• Identify underperforming accounts early and execute corrective engagement plans.
• Report regularly on field activity, account performance, wins, risks, and opportunities.
• Use data to determine where additional in-person engagement will have the greatest impact.

What We're Looking For

• 3+ years of experience in account management, customer success, field engagement, community engagement, field marketing, education, government programs, or a related role.
• Experience working with state, local, or education (SLED) customers strongly preferred.
• Experience working directly with schools, school districts, government agencies, community organizations, or other public-sector stakeholders is highly valued.
• Proven ability to build relationships through in-person engagement.
• Extremely comfortable presenting to groups and representing an organization publicly.
• Highly dynamic, outgoing, resourceful, and self-motivated.
• Willingness and enthusiasm to spend 50%+ of working time traveling throughout New Jersey.
• Comfortable independently planning a field schedule and spending multiple days each week visiting customers and attending events.
• Strong organizational skills with the ability to manage numerous accounts, events, stakeholders, and follow-up items simultaneously.
• Data-driven mindset and comfort being held accountable for measurable engagement and utilization goals.
• Strong written and verbal communication skills.
• Ability to operate successfully in a fast-growing environment where priorities move quickly and individuals are expected to take ownership.

You Will Be Successful In This Role If You

• Love being in the field and interacting with people rather than sitting behind a desk all week.
• Can walk into a school, conference, or community event and quickly build relationships.
• Are comfortable presenting in front of 5 people or 100 people.
• Constantly think about how to get more people engaged with a program.
• Take ownership when an account is underperforming rather than waiting for someone else to solve it.
• Can combine strong relationship-building skills with rigorous tracking of metrics and outcomes.
• Are highly organized while maintaining the energy and flexibility required for a field-based role.
• Enjoy working in a fast-paced, entrepreneurial environment.

Compensation

The anticipated base salary for this position is $75,000$85,000, depending on experience, with performance-based earning potential bringing total annual compensation to approximately $100,000.

Performance incentives may be tied to metrics including account engagement, program utilization, customer retention, field activity, and achievement of contract-specific goals.

Travel

This is a field-intensive New Jersey role. Candidates should expect to spend 50% or more of their time traveling throughout the state, including regular visits to schools and districts as well as attendance at conferences, community events, resource fairs, and other engagement opportunities.

Reliable transportation and the ability to independently travel throughout New Jersey are required.