Management & Program Analyst

Job Title

Management & Program Analyst

Duties

The duties of the position include but are not limited to:

• Conducts organizational and manpower studies to identify workflow and staffing efficiencies.
• Develops, implements, and maintains administrative policies, procedures, and service-line guidance.
• Coordinates organizational needs based on long- and short-range planning.
• Provides administrative management for programs and identifies when policy updates are needed.
• Supports standardization and process-improvement initiatives across PMRS.
• Participates in strategic planning and analyzes impacts on administrative operations.
• Identifies training priorities and determines training needs.
• Designs, develops, and delivers training materials, courses, and instructional methods.
• Evaluates training effectiveness and modifies programs based on findings.
• Provides training and guidance to administrative staff and system end-users.
• Data Quality, Analysis & Reporting
• Ensures data accuracy through validation, cross-checking, and corrective action.
• Conducts complex healthcare analytics to identify trends, gaps, discrepancies, and opportunities.
• Develops and maintains performance reports for clinics and providers.
• Produces ad-hoc data extracts, dashboards, and decision-support tools using VistA, VSSC, SQL, CDW, Pyramid Analytics, Excel, and Access.
• Prepares weekly and monthly reports for leadership to support decision-making.
• Performs data analysis for all programs including Physiatry, Pain, Physical Therapy, Occupational Therapy, Recreational Therapy, and Whole Health.
• Monitors clinic workflow, access, capacity, and performance metrics.
• Identifies root causes of access or performance issues and recommends data-driven solutions.
• Applies systems redesign, rapid-cycle improvement, and operational management principles to enhance clinic efficiency.
• Plans, schedules, and conducts studies to evaluate clinic operations.
• Shares best practices and improvement strategies across the health system.
• Develops and manages systems, processes, databases, and data-tracking methods.
• Maintains service-level SOPs, Coordinated Care Agreements, MOUs, and other governance documents.
• Manages user access controls, database tables, and document storage processes.
• Ensures data sites, dashboards, and reporting platforms remain current and accurate.
• Collaborates with OIT to support continuity during system updates.
• Monitors and maintains provider panels, capacity, load leveling, and profile accuracy.
• Oversees consult management processes, ensuring timely, accurate, and compliant consult activity.
• Corrects transmission issues and resolves appointment discrepancies.
• Provides recommendations on resource allocation, staffing, FTE distribution, and system utilization.
• Supports long-term staffing projections (1-, 5-, and 20-year planning).
• Supports coordination of care within VA and community resources.
• Provides high-level operational support in implementing and managing programs.
• Serves as liaison between PMRS and other facility departments.
• Establishes, monitors, and reports outcome measures for programs.
• Plans and coordinates improvement projects and events.

Work Schedule: 40 hours a week, Monday - Friday, 7:00 am - 3:30pm

Compressed/Flexible: Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Management & Program Analyst/ PD149520

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized