Assistant Operations Manager

Assistant Operations Manager

The Assistant Operations Manager supports the overall management of the Housekeeping and Food & Beverage departments by assisting in the coordination of daily operations, ensuring exceptional guest service, maintaining quality standards, and promoting operational efficiency. This position works closely with department leaders and team members to uphold brand standards, enhance guest satisfaction, and achieve departmental goals.

Key responsibilities include:

• Assist with Housekeeping operations to help ensure guest rooms, public areas, and back of house spaces meet cleanliness and quality standards.
• Support Brick & Beam with restaurant operations, guest service, staffing needs, and service flow.
• Assist with banquet operations, including event setup, execution, service support, and breakdown.
• Support the Front Desk team as needed with arrivals, departures, guest requests, guest recovery, and lobby presence.
• Partner with department leaders and managers to monitor daily operational needs and staffing support.
• Walk the property regularly to identify guest facing opportunities and assist with timely follow-up.
• Help respond to guest concerns with urgency, professionalism, and care.
• Coach and support associates to deliver warm, efficient, and consistent service.
• Assist with maintaining hotel standards, safety procedures, brand expectations, and operational policies.
• Communicate effectively with leaders, associates, and guests to ensure a seamless operation.
• Support special projects, training efforts, and other operational needs as assigned.

Safety & Compliance:

• Ensure compliance with all federal, state, and local regulations.
• Maintain emergency response procedures and safety protocols.
• Conduct regular safety audits and training sessions.
• Ensure proper documentation of incidents, accidents, and corrective actions.

Qualifications:

Education:

• Associates or Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Equivalent hospitality experience may be considered in lieu of formal education.

Experience:

• Previous hotel or hospitality experience, preferably in Housekeeping, Front Office, Food & Beverage, or Banquets.
• Prior supervisory experience preferred.
• Strong communication, organization, and problem-solving skills.
• A hands-on leadership style and willingness to support multiple areas of the hotel.
• Strong attention to detail and a passion for guest service.
• Ability to remain calm and professional in a fast-paced environment.
• Experience with Hyatt, OPERA, HotSOS, Micros or hotel service systems is a plus.

Physical Requirements:

• Ability to stand and walk for extended periods throughout the workday.
• Ability to lift, push, pull, and carry up to 25 pounds.
• Ability to navigate all areas of the hotel, including guest rooms, kitchens, storage areas, and event spaces.

Annual Salary: $60,000-$70,000

About Hyatt Centric:

Located near Pier 39, Hyatt Centric Fisherman's Wharf hosts 316 spacious, nautically themed rooms and suites with comfy Hyatt Grand Beds and is one of the best ways to experience the city by the bay. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hyatt Centric offers competitive salaries and robust benefit plans.

Management Benefits:

• Tiered Medical Plans- Cigna or Kaiser
• Plans include Chiropractic & Acupuncture - Long Term Disability
• Tiered PPO Dental Plans - Voluntary Supplemental Medical Plans
• Vision - Paid Holidays
• Employee Assistance Program - PTO and Sick Pay
• Flexible Spending Account (FSA) - 401K Matching Program
• Life & AD&D Insurance - On-site Parking
• Pre-tax Commuter benefits

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hyatt Centric is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hyatt Centric hiring policies require a background check for all applicants working directly with at-risk populations.