Senior Technical Writer

Optomi, in partnership with a major US retailer, is seeking a Technical Writer to join their IT and Store Systems organization. This long-term remote contract position is open to candidates based in the United States. What the Right Professional Will Enjoy: Partnering with cross-functional IT, support, and store operations teams to document and improve troubleshooting processes for in-store systems and products. Cleaning up, consolidating, and modernizing legacy documentation to create a more structured, user-friendly knowledge base. Designing and implementing documentation standards, templates, and governance to improve consistency and usability. Creating clear, step-by-step troubleshooting guides, SOPs, knowledge articles, and process documentation for technical and non-technical audiences. Contributing to and organizing documentation within ServiceNow (knowledge base and ticketing system), while recommending best practices for content structure and taxonomy. Driving continuous improvement in documentation quality, accessibility, and searchability across the organization. Working autonomously in a fully remote environment while collaborating closely with distributed teams. Apply Today If Your Background Includes: 5+ years of experience as a Technical Writer supporting IT software / enterprise systems. Experience documenting troubleshooting procedures, incident resolution workflows, or technical support processes. Proven experience cleaning up and restructuring large volumes of legacy documentation. Experience working with ServiceNow as a documentation repository and/or ticketing system (preferred). Strong understanding of knowledge management best practices, including information architecture and content governance. Ability to translate complex technical concepts into clear, concise documentation for varied audiences. Experience collaborating with engineers, support teams, and business stakeholders to gather and validate technical information. Excellent written communication, organization, and editing skills. #J-18808-Ljbffr