Account Manager

Job Description

Job Description

Position Title: Account Manager (Consumer)

Base Salary: $28,080 to $43,750 annually DOE
Commission: Target commission of $30,000 annually
Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary

The Account Manager will be responsible for generating sales in multi-family units in their respective assigned region. This includes networking with MDU property managers, assistant managers, leasing agents, and other property staff.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Sales & Customer Engagement

• Drive creative sales strategies in multi-family properties that will increase awareness and penetration
  
• Host various community events within MDU properties, to get customers to sign-up for Ziply Fiber services
  
• Make regular property visits to all MDU’s in assigned region, documenting key learnings
  
• Conduct door-to-door outreach to promote and sell fiber internet to residential customers.
  
• Achieve or exceed daily activity goals (door knocks, customer contacts, property visits) and monthly sales targets.
  
• Build strong relationships and trust with prospective customers through professionalism and product expertise.
  

Training, Collaboration & Operational Support

• Participate in e-learning, classroom sales training, and associated curriculum in tandem with Sales Trainer
  
• Marketing team collaboration; offer strategy & communication, collateral material creation & distribution
  
• Perform financial responsibilities to include operational expense tracking, processing mileage reimbursements, logging event expenses, and others
  
• Monitor industry developments (technical, regulatory, and otherwise) and apply critical thinking for strategic and customer impact analysis
  

Other Duties

• Performs other duties as required to support the business and evolving organization.
  

Required Qualifications:

• High school diploma or GED.
  
• Minimum of six (6) months of sales and/or customer service experience – OR – current or prior military service.
  
• Must be committed to providing exceptional customer service in a calm, professional manner.
  
• Must be enthusiastic, persuasive, persistent, and be able to handle rejection in the selling process well.
  
• Must work in an outside environment for extended periods in any season, with potential exposure to inclement weather.
  
• Must have reliable transportation.
  
• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
  

Knowledge, Skills, and Abilities:

• Ability to prioritize and organize work effectively and be a self-starter.
  
• Ability to maintain confidentiality of company and customer information.
  
• Ability to deal with public in a professional manner.
  
• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
  
• Ability to drive on behalf of the company in a safe and responsible manner.
  
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
  
• Strong verbal and written communication, attention to detail, and organizational skills.
  
• Ability to adjust to rapidly changing priorities and schedules.
  
• Excellent customer service skills.
  

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This role involves driving within a specific region or territory and requires the ability to safely perform all functions of operating a motor vehicle.

Work Environment and Additional Information

• Spends approximately 80% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather.
  
• Must be comfortable walking up and down streets for up to five (5) hours per day, including uneven terrain, uphill and downhill areas.
  
• Regularly requires climbing stairs, navigating driveways, and accessing homes or buildings with limited accessibility. Minimal time in an office environment.
  
• This role involves driving within a specific region or territory and requires the ability to safely perform all functions of operating a motor vehicle.
  

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.