Solutions Architect (NYC)

See the Benchmarks Behind Healthcare Call Center Performance Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights. We are looking for a Solutions Architect to join our growing post-sales team in NYC. As a Solutions Architect, you will be an integral part of a growing team of top professionals that drives next-generation conversational AI experiences. You will be a trusted advisor to our clients and be an essential part of their success by performing scoping meetings, making architectural recommendations for Hyro’s product, and delivering high‑quality deployments. As a passionate technologist and customer advocate, you will bridge the gap and connect the dots between the technical solution and business value for the customer from post‑sales to the maintenance stage. Responsibilities Immerse yourself in Conversational AI and Natural Language Understanding (NLU) technologies and innovations, and work closely with the R&D department to keep improving our state‑of‑the‑art solution Own the client’s projects, managing deployments of Hyro’s responsible AI Agents Project confidence as a trusted advisor for customers as well as internal stakeholders such as Engineering, Product Management, Customer Success, Sales, and more Advise clients on best practices, understanding the client’s goals and prescribing the best approach to achieve those goals Design, modify, and test Hyro’s products in the customer’s environment and troubleshoot should we encounter issues Requirements 4+ years experience as a Solutions Architect of a technical product or other relevant customer‑facing technical positions Experience in managing deployments, providing technical support, and troubleshooting BSc in Computer Science or equivalent; deep technical understanding Strong understanding of all aspects of the product and software development lifecycle, including product strategy, roadmap, and release Ability to make trade‑offs between long‑term vision & strategy and short‑term needs Exceptional multi‑tacker with great communication skills Be proactive in addressing and foreseeing issues that may come up during the deployment cycles Experience in a healthtech company – big advantage Experience with ML / AI / NLU technologies and products – big advantage This is a hybrid role, with at least 3 days in the NYC office. Applicants must be currently authorized to work in the United States on a full‑time basis. Offered rate of compensation (NY locations only) will be based on individual education, qualifications, experience, and work location. The salary range for this position is $140,000 – $175,000 annually exempt. The range provided is for NY‑based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than NY may differ based on the cost of labor in that location. Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex #J-18808-Ljbffr