LensCrafters - Optometric Technician

LensCrafters - Optometric Technician

Brand: LensCrafters Location: Exton, PA, US, 19341 Store #: 001033 LensCrafters Position : Full-Time

LensCrafters is bringing its optical retail experience to Macy's department stores in the U.S. Macy's and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear. LensCrafters reinforces Macy's commitment to the health and wellness of its customers. Eye health is critical to everyone's personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy's strengths. If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.

General Function

The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality Optometric care. Deliver the store's key performance indicators by ensuring flawless execution of the patient experience/behaviors during and after the exam process and seamlessly link the doctor and retail functions together.

Major Duties And Responsibilities

Display a professional image, greet patients promptly with a smile Promptly answer the telephone in a friendly and courteous manner Perform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination. Think out loud, asking open ended questions around the what, why and relevance to patient. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary Show patience and courtesy to indecisive or difficult customers/patients Perform work accurately and thoroughly despite time pressure and patient volume Identify situations involving unsatisfied patients and act quickly for effective resolution Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures Handle and file all patient records in an organized and efficient manner in accordance with HIPAA Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter. Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail. Maintain safe working environment for all associates, customers and patients Support compliance of visual merchandising in the exam lanes, assesment room and contact lens area. Ability to adapt to various examination scenarios and be personable with patients and staff Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed. Monitor and maintain inventory of supplies and contact lenses in exam rooms Support retail as capacity and patient demand allows

Basic Qualifications

High School graduate or equivalent Minimum of one year strong customer service skills (internal/external) Leadership skills Strong communicator and listener Problem solving ability Organization skills Strong interpersonal skills Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment Ability to work autonomously Knowledge of office environment Strong basic math skills

Preferred Qualifications

Experience in retail and/or optical Experience in healthcare