IT Service Coordinator

Job Description

Job Description

About Just Solutions, Inc.:Just Solutions, Inc. is so much more than an IT company! We're a full-service technology partner dedicated to helping businesses thrive in a fast-paced digital world. From network infrastructure and cloud solutions to security and system optimization, we provide end-to-end support that keeps our clients connected and competitive. With over 25 years of experience, we deliver innovative solutions and exceptional service to meet the evolving needs of modern businesses. If you're passionate about solving complex challenges and driving technological progress, we want to hear from you! ABOUT THIS IT SERVICE MANAGER ROLERole: Full-time IT Service ManagerLocation: Fairport, NYPay: $60,000 - $80,000 per yearSchedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and hybridYOUR DAY-TO-DAYAs the leader of a high-performing service team, you will ensure client issues are resolved efficiently and service standards are exceeded. Your role involves coaching technicians, providing feedback, and supporting their growth. You will manage ticket flow, balance workloads, and coordinate schedules to ensure smooth operations. When client concerns arise, you'll act as an escalation point, guiding issues to resolution and strengthening relationships. Additionally, you will collaborate with leadership to meet service goals, monitor team performance, lead discussions, and support the onboarding of new team members to contribute to the organization's success. QUALIFICATIONS TO BECOME OUR IT SERVICE MANAGER5+ years of experience in a Managed Service Provider (MSP) environmentExperience in a service leadership role (Service Manager, Team Lead, or similar), with direct responsibility for managing technicians Preferred Qualifications:Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation managementExperience managing client expectations and handling escalations in a professional, customer-focused mannerHands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto)Ability to lead, coach, and develop technical teams while driving accountability and performanceSolid understanding of service metrics and KPIs (SLA compliance, response/resolution times, ticket quality)Strong organizational and time management skills, with the ability to prioritize in a fast-paced environmentExcellent communication and interpersonal skills, both with clients and internal team membersTechnical background in IT support or managed services, with the ability to guide and support technicians when needed BENEFITSHealth, dental, & vision insuranceHSA/FSA optionsLife insuranceShort- & long-term disabilityBonus structurePTO401(k) with company matchGrowth opportunitiesIncentives for earning additional certificationsReady to lead a talented team and make a lasting impact on client success?Take the next step in your career as our IT Service Manager. Our initial application is quick, mobile-friendly, and designed to take just a few minutes to complete. Submit yours today and discover what's possible with Just Solutions, Inc.!Must have the ability to pass a background check