Host

Position Overview We are seeking a professional and welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure. Key Responsibilities Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service. Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction. Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly. Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented. Safety Compliance: Monitor and maintain compliance with all restaurant safety standards and sanitation regulations, ensuring a clean and safe environment for both guests and staff. Qualifications Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests. Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members. Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions. Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs. Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. COOKING WITH CHARACTER As an established leader in West Michigan's restaurant and entertainment industry for over 30 years, the Gilmore Collection has had the privilege of working with and developing some of the country's most talented hospitality professionals. We have opportunities and career paths for individuals of all skill levels. I was referred to this position by a current employee. U.S. Equal Opportunity Employment Information (Completion is voluntary) We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Disability Status: Form CC-305, OMB Control Number 1250-0005, Expires 4/30/2026. Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. 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