Case Manager

Overview At the Lovely Law Firm, the Case Manager works on a dynamic caseload of pre-litigation personal injury cases, investigates facts, and prepares documents to assist the attorneys by performing a variety of support and administrative duties. The focus for the Case Manager must be on client service, communication, and medical management. DIRECT SUPERVISOR: Operations Team JOB DUTIES Client Service & Communication Performs client interviews and insurance inquiries to evaluate cases with attorney oversight. Keep clients updated on the status of their cases and ensure they understand and approve of the actions being taken on their behalf. Contacts clients at a minimum of every thirty (30) days to update clients, manage medical treatment and check on property damage. Meets KPI of 90% client contact. Performs an initial telephone call within 24 hours of case assignment. Schedules telephone calls for attorney with associated case parties. File Management/Demands/Settlements Ensure all medical records and bills have been requested promptly. Thoroughly documents case activity in a software-based case management system. Performs a variety of administrative and support activities as needed. Prepares case files for demand department and meets monthly demand goals. Seeks liens and lien reductions under the guidance of the attorney. Prepares Disbursement Statements as instructed by attorney. Medical Management Communicates directly with the Marketing department and provides feedback. from clients related to marketing efforts – tv, social media, etc Review all medical bills and records for completeness and accuracy. During 30-day client contact, obtains the following information: Treatment Status Property Damage Status Photos of injuries Value Drivers Locates providers and schedule medical appointments for treatment of injuries in a timely manner. Reads, reviews, and analyzes medical records and billing. Litigation Drafts petitions and initial discovery for attorney review and filing. Generate pleadings as requested by the attorney to move the case to trial. Draft discovery responses with client assistance. Scheduling doctor conferences, depositions, mediations, etc, as requested. Requirements Must have 2-4 years of experience in legal services under an attorney or lawyer, preferably in a personal injury law firm ABA-approved paralegal certificate program such as an Associate’s degree or proprietary school program in paralegal studies, Bachelor’s degree desired Talented verbal communicator and writer Candidates should possess high-level organizational skills, and time-management skills Completion of a NALA (National Association of Legal Assistants) certification program strongly preferred #J-18808-Ljbffr