Incident Response Manager

Incident Manager

Genesis10 is currently seeking an Incident Manager for a contract position with a Global Financial Institution located in Chandler, AZ. This is a contract opportunity.

This role is focused on overseeing and coordinating the response to major, business-impacting incidents within a large enterprise IT organization. The ideal candidate will manage high-severity events by leading triage efforts, ensuring timely resolution, and maintaining communication with business and technology stakeholders. Experience in a fast-paced, high-output environment and knowledge of payments and treasury systems are highly valued.

Responsibilities:

• Oversee and coordinate the response to major incidents
• Drive to resolution business impacting Incidents
• Manage high-severity incidents by leading triage efforts, hosting bridge calls, documenting timelines and driving to resolution to ensure all business impacting incidents are resolved in a timely manner with minimal business impact
• Coordinate the team to understand impacts, perform forensics, categorize, and mitigate incidents, ensuring the right experts are engaged
• Ensure all personnel know their role during incidents and keep teams aligned and accountable to timely completion of allocated actions
• Ensure regular updates to business and technology stakeholders

Requirements:

• Experience in a major incident management role
• Strong technical background with the ability to understand complex systems and troubleshoot issues
• ITIL Certification
• Assertive with strong leadership skills, quick decision-making abilities, and the capability to coordinate multiple teams and resources in real-time
• Ability to think strategically and plan for different scenarios that could occur during an incident
• Ability to run the room and fearless regarding escalation
• Excellent written and verbal communication skills and experience with Executive level communications
• Strong sense of accountability and ownership
• Proactive, enthusiastic, flexible and results driven with attention to detail
• A team player who can remain calm under pressure, juggle multiple priorities, and meet deadlines without close supervision
• Capable of working across organizational boundaries in a very demanding, high-output environment
• Experience working in a large enterprise IT organization

Desired skills:

• Payments and treasury cash management knowledge
• Experience with triaging mission critical systems failure and resolution
• Trained or experienced in advanced risk management/identification
• Knowledge of crisis management, disaster, and business recovery and continuity management
• Experience with postmortem processes and continuous improvement methodologies
• Knowledge and understanding of change policy

Pay range: $46.09 - $54.09 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.