Customer Service Representative

Customer Service Representative (EMI Filters)Location: Hackettstown, NJPay Rate: $25.00 per hourAssignment Duration: May 1st – October 15th (with potential for extension or permanent conversion)Job SummaryWe are seeking a Customer Service Representative (CSR) to support an EMI Filters division. This role provides high-level professional sales support and account management services to customers, Regional Sales Managers, and Manufacturing Representatives. The CSR will serve as a key point of contact, ensuring accurate communication, order processing, and customer satisfaction.Key ResponsibilitiesProvide support to customers, manufacturing representatives, and Regional Account ManagersServe as the primary point of contact for customer inquiries regarding purchase orders, forecasts, expedites, and change requestsMonitor customer backlog to ensure timely and efficient shipment performanceRepresent customer needs internally to ensure excellent service and satisfactionProcess RMA transactions, credit/debit memos, and order cancellations as neededMaintain accurate customer master data, including billing/shipping details and contact informationGenerate standard product quotes using established pricing listsProcess purchase orders from multiple channels (web, email, fax, etc.) and ensure proper order review and transfer to operationsSupport service returns, including military service returns and new production orders when applicableUtilize systems such as WAWF and Exostar when requiredAccess customer portals for invoicing, engineering changes (ECR/ECN), and other business-related updatesParticipate in customer visits or audits as neededRequired Skills & QualificationsStrong customer service and communication skillsAbility to manage multiple tasks and priorities in a fast-paced environmentHigh attention to detail and organizational skillsProficiency in Microsoft Excel and WordBasic understanding of order processing and account managementPreferred QualificationsExperience with ERP systems and CRM toolsDatabase knowledgePrevious experience in a manufacturing or technical environmentBenefits of Working with ExpressAccess to a variety of job opportunities and career pathwaysWeekly Pay Options (Varies by assignment)Medical, Dental, and Vision Insurance Options401k Retirement Savings Account (Eligibility may vary)Dedicated Recruiter SupportOpportunities for long-term and direct hire placement