Participant Enrollment Specialist

Participant Enrollment Specialist

Do you enjoy helping people navigate important life decisions with care and confidence? Are you someone who thrives in a people-focused, organized environment where follow-through and compassion matter?

If so, you may be the perfect fit for our One Senior Care family of businesses including LIFE-NWPA, Mountain View PACE, and Buckeye PACE.

As a Participant Enrollment Specialist, you'll help guide seniors and their families through the first steps of joining our program. You'll build relationships, complete assessments, coordinate documentation, and support each prospective participant through the enrollment process. This position is ideal for someone who is compassionate, organized, and enjoys helping others while managing multiple moving parts. You'll work closely with participants, families, community partners, and our Interdisciplinary Team to ensure a smooth and supportive enrollment experience.

You'll be part of a caring, mission-driven team where communication, teamwork, and participant support come first.

First shift, full-time hours. Specific work hours will be established in consultation with your supervisor.

Benefits include 9 paid holidays, PTO starting at 3 weeks plus 1 day per year, medical, dental, and vision insurance, free life and AD&D insurance plan, health savings and flexible spending accounts, short term disability insurance, group voluntary term life insurance for employee, spouses, and dependents, paid parental leave, tuition reimbursement and paid training opportunities, retirement plan with company annual match, mileage reimbursement at annual IRS rate as applicable.

Duties and responsibilities include meeting with potential participants and families to explain the program and assess needs, completing in-home and community-based assessments for prospective participants, coordinating required evaluations, documentation, and intake steps, attending intake appointments and supporting participants throughout the enrollment process, completing intake and enrollment packets accurately and on time, serving as the main point of contact for referrals and guiding them through each stage of enrollment, presenting referrals to the Interdisciplinary Team for review and ongoing collaboration, maintaining accurate records and communication updates in the CRM and EMR, working closely with the Medicaid Enrollment Specialist to support a smooth transition to Medicaid processing and verification, participating in team meetings, training, and quality improvement activities, tracking weekly and monthly goals, enrollment progress, and key performance metrics, helping identify barriers to enrollment and working with the team to create solutions, and supporting additional projects and responsibilities as assigned.

Everyone's journey is unique. Even if you haven't done it all, your dedication to learning and helping others is what counts. With our training, mentorship, and career development programs, we'll help you grow and succeed.

What makes you a great fit:

• Friendly, compassionate, and comfortable working with seniors and families.
• Strong communication and relationship-building skills.
• Highly organized with strong follow-through.
• Able to manage multiple priorities and meet deadlines.
• Team-oriented and collaborative.
• Comfortable working independently in the community and in participants' homes.
• Committed to maintaining confidentiality and professionalism.

Education and experience include a bachelor's degree preferred, experience working with frail or elderly populations is a plus but not required, knowledge of Medicare and Medicaid regulations is helpful, and experience with community outreach, enrollment, sales, or marketing is a plus.

Physical requirements include the ability to move intermittently throughout the workday, sit, stand, bend, and move during working hours, lift, carry, and support participants when needed, and manage frequent interruptions and changing priorities.

Join us at One Senior Care, where you'll be part of a compassionate team that makes a tangible difference in seniors' lives working together to keep participants safe, healthy, connected, and at home.

One Senior Care is an Equal Opportunity Employer. Employment is contingent upon successful completion of required background checks, health and safety screenings, and any clearances required for healthcare programs.