Authenticity Lead

About the Role The Authenticity Manager is responsible for helping grow Bazaarvoice’s Authenticity Presence in India and overseeing the day-to-day work of a team up to 15. The role ensures the team delivers high-value content authentication that consumers can trust, while meeting all operational metrics and time-sensitive client commitments. Key Responsibilities & Skills Manage a team of 15-20 authenticity agents who monitor user generated content for fraudulent activity. Track and deliver on standardized performance metrics. Recruit, hire, and train new staff for your teams. Collaborate with the trainer role to ensure maintenance of training materials and up-to-date staff training. Coach new hires and tenured teammates on queue skills and best practices. Mentor and coach teammates on daily tasks to help them succeed in meeting and exceeding performance metrics, while maintaining compliance and promoting team engagement. Promote team engagement by championing BV’s core values and participating in team building activities. Demonstrate self-sufficiency in managing performance in a queue environment. Strong aptitude to identify trends and analyze data. Excel at actively engaging with team members in multiple locales. Command strong verbal and written professional communication skills, with the ability to provide constructive feedback. Ability to self-manage multiple tasks and priorities to completion, using positive collaboration, leadership skills, and effective communication. Provide support as needed for ad hoc projects/requests. Required Qualifications & Experience 5+ years of experience working in fraud detection. 1–2 years experience in a management role. Experience working in Content Management Systems. (Accertify preferred) A background in fraud detection and shift management is strongly preferred. Proficient in English including modern slang. Proficient with Office applications (Word, Excel, and Outlook), online communication tools (Slack and Teams), forums, and web applications. Bachelor’s degree or equivalent international credential. Proven experience actioning feedback in a positive and professional manner. Benefits Work with cutting-edge technology in a collaborative, global team. Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more). We’re Great Place to Work Certified (4 years in a row!). Hybrid work model (3 days in office – PrestigeTech Pacific). Employment Equity Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers. As part of our hiring process, a background check will be conducted. This will be done with your consent and will only include information relevant to the job. #J-18808-Ljbffr Bazaarvoice