Tech Lead

Tech Lead

Providing L3 level support to NOC/SOC/GSD/RDMS Acknowledge the ticket in your queue For Server Management, perform the RCA and work towards resolution. Take care of respective escalation like server/network, security analysis, pure voice support for pure desktop related issues and managing desktop by doing actual troubleshooting based on LANDesk tool Last level of Technical Escalation Able to perform root cause analysis and forensic analysis Abide by all terms of Letter of Undertaking and follow the same. Follow all admin as well as security rules and regulations of the Organization. Report Information security incidents and weaknesses to Operations manager and CISO Knowledge, Skills & Competencies: Hands on experience including but not limited to: Microsoft Windows Server 2003 2016 operating systems. Expert level Administration of Windows Operating System components (IIS, DNS, DHCP, AD, Hyper V, etc.) Expert level VMware administration, SRM, VMware ESXi Upgrades. Expert level WSUS administration. Expert Level Administration of Hardware and Firmware exposure to physical system environments. Analytical skills to accurately identify the root cause. Experience of working with customers through direct interaction during support and change management activities. Excellent verbal and written communication skills. Effective team player as well as ability to drive autonomously.