Shift Supervisor

SUMMARY

The Shift Supervisor is an operational leader responsible for daily distribution center activities of the assigned distribution and shift. This role ensures associates are properly staffed, trained, and supported to meet safety, quality, productivity, and customer service expectations. The Shift Supervisor reports into the Site Manager, is responsible for shift workflow management, productivity and workplace safety. This position also functions as back-up to the Site Manager as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

Shift & Workflow Management

• Review and prepare shift work assignment documentation, review staffing, and ensure operational readiness.

• Responsible for overall shift workforce planning. Assign duties tasks per shift, adjust staffing, pace, and workflow as needed to maintain balanced operations.

• Manage established production output and KPI metrics to ensure shift goals are achieved.

• Verify availability of inbound/outbound schedules, work instructions, and required materials.

• Minimize non-billable idle time and unnecessary overtime.

• Ensure all completed products are properly staged and ready for next process steps.

Associate Leadership & Engagement

• Set a positive example and maintain a strong on-the-floor presence throughout the shift.

• Communicate expectations clearly and proactively with associates.

• Recognize and reinforce positive performance and effort.

• Responsible for onboarding, job training, and cross-training initiatives.

• Address issues promptly and escalate to the Site Manager and/or the HR Hub as needed.

• Foster teamwork, accountability, and morale within the shift.

Quality & Productivity

• Monitor quality and accuracy of work using established in-process checks.

• Ensure rework, errors, and discrepancies are corrected promptly and documented appropriately.

• Reinforce adherence to approved work methods and standard operating procedures.

• Identify bottlenecks or constraints and recommend solutions.

Safety, Security & Housekeeping

• Enforce compliance with all OSHA, safety, ergonomic, and site operational safety standards.

• Ensure associates use required PPE and follow safe material-handling practices.

• Report and document accidents, incidents, and near-misses immediately.

• Responsible for safety training, audits, and corrective actions. • Maintain clean, organized, and hazard-free work areas at all times. Ensure exits, equipment guards, and safety devices are never blocked or bypassed.

Communication & Reporting

• Communicate shift status, issues, and performance updates to the Operational Supervisor.

• Complete timekeeping, production, and required reports accurately and on time.

• Escalate concerns related to staffing, quality, safety, or service impacts in a timely manner.

• Responsible for continuous improvement and Lean initiatives at the shift level.

QUALIFICATIONS

Education (including certification/licensure requirement):

• High school diploma or GED required

• Associate degree preferred

Experience:

• Minimum of 3 years of experience in a distribution, warehouse, or manufacturing environment

• Prior lead, team lead, or informal supervisory experience preferred

Knowledge, Skills and Competencies:

• Strong working knowledge of distribution center operations and material handling

• Ability to lead and motivate teams in a fast-paced environment

• Understanding of safety practices, OSHA requirements, and ergonomic guidelines

• Ability to read and follow work instructions and standard operating procedures

• Basic proficiency with Microsoft Outlook, Teams, and Word

• Forklift experience preferred (or ability to become certified)

• Ability to stand and/or walk for full shift duration

• Ability to lift up to 50 lbs as required

• Bilingual English/Spanish communication skills a plus

Schedule: Monday - Friday 4:00am – 12:30pm

Pay Range: $25 - $28/hour

Benefits:

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year

Pay Details: $25.00 to $28.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.