Desktop Support Specialist

Under direct supervision, troubleshoots less complex technical issues and coordinates their resolutions with senior team members. Essential Functions Identifies, researches and resolves basic level two issues and known problems for internal users Provides iPhone and MiFi support Works efficiently utilizing a ticketing system that must be kept current with full disposition details Performs supervised administration and maintenance of Active Directory users and groups Tracks, monitors and coordinates with senior technicians to ensure timely resolution to problems Communicates courteously and effectively with end users in problem resolution process Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data Stays current on the latest industry technologies, trends and strategies Completes work in a timely and accurate manner while providing exceptional customer service The above job description is a summary of job responsibilities and is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform tasks and other duties as assigned by their supervisor This position requires a high school diploma or GED Must have a minimum of 1 year of experience supporting customers as a desktop support technician or related IT experience 1 year of experience performing first level troubleshooting of WAN/LAN, VPN connections, and desktops is necessary Working knowledge of Windows 10 Operating Systems, Microsoft Exchange Administration tools, Microsoft Office Suite applications, software installations is necessary Basic knowledge of Microsoft Network Infrastructure and Architecture layout is required Must demonstrate strong attention to detail Ability to identify problems, review information to develop and evaluate options is essential Working knowledge of Microsoft Office, including Word, Excel, and Outlook is necessary This position requires good communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs Ability to build and maintain strong professional relationships is necessary The ability to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential Must possess strong organization skills, including the ability to multi-task and manage multiple projects to meet various deadlines in a fast-paced environment Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential In addition, troubleshooting, organizational and problem-solving skills with a can-do attitude and the ability to adjust to changing requirements are essential #J-18808-Ljbffr