Recruiter - Customer Support Process Improvement

Night Dispatcher - Customer Support, Roseville, MI Onsite Role: Night Shift 9PM to 9AM Shifts: WORK 3 & 4 Days a Week!!! Sunday, Monday, Tuesday, and every other Wednesday Thursday, Friday, Saturday, and every other Wednesday We specialize in dispatching final mile transport of life‑saving critical medical supplies nationwide. OnWay Transport is seeking a dynamic individual who is driven to succeed, eager to learn, and ready to build a rewarding career with significant earning potential. Key Responsibilities Managing Requests: Efficiently handling urgent pickup and delivery requests, ensuring all orders are processed accurately and promptly. Coordinating Logistics: Prioritize routes, schedules, and critical requests for drivers, optimizing delivery times while maintaining safety and compliance. Communication: Serve as the primary point of contact for clients and contractors, providing updates and addressing any issues that may arise. Problem‑Solving: Quickly assess and resolve challenges in a fast‑paced environment to ensure service continuity. Collaboration: Work closely with other Dispatchers and our Recruiting Division to align with contractor availability and ensure seamless operations. Dispatching Responsibilities Dispatching: Assign contractors to designated locations based on customer requests. Delivery Management: Create, schedule, and maintain deliveries to ensure optimal performance and efficiency. Utilize Software Tools: Use Dispatching and Delivery APP software systems to track & trace products and monitor the entire delivery process. Route Monitoring: Keep an eye on product while in transit, providing customers with timely updates on pickup and delivery statuses. Manage Multi‑Line Phone Systems: Operate multiple phone lines, prioritizing calls effectively in a high‑volume environment. Effective Communication: Communicate clearly with drivers, customers, and internal teams to resolve any issues or concerns promptly. Dispatching Qualifications Experience: Minimum of 2 years Dispatching and 2 years of experience using Dispatching software and/or TMS software. Customer Service: 3-4 years of outstanding customer service experience. Professionalism: Demonstrates integrity, professionalism, and confidentiality. Tech Savvy: Comfortable with technology and eager to stay updated on new tools and software. Microsoft Office Proficiency: Experience with Microsoft Office Suite (Word, Excel, and Outlook) is required. Positive Attitude: Must maintain a professional demeanor and positive attitude while effectively handling challenging situations with composure. Organizational Skills: Strong organizational and communication skills are essential. Schedule Dispatchers work 12‑hour shifts: Three days a week, with a rotation that includes working every other Wednesday. Job Type Full-time Benefits Dental insurance Health insurance Paid time off Professional development assistance Vision insurance #J-18808-Ljbffr