Licensing & Credentialing Associate

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents-earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

As a Licensing & Credentialing Associate , you will execute the day-to-day workflows that ensure our provider network is properly licensed, credentialed, and ready to deliver care. You'll support the full lifecycle of provider onboarding, activation, and ongoing compliance across a multi-state network of clinicians.

In this role, you'll partner closely with the Medical Practice, Care Delivery Operations, Legal, Compliance, and People teams while reporting into the Licensing and Credentialing function. You are highly detail-oriented, operationally minded, and thrive in structured environments where accuracy, organization, and follow-through are critical to success.

What You'll Do:

• Execute provider credentialing workflows, including initiating profiles, tracking progress, and ensuring timely activation
• Collect, review, and validate provider documentation for completeness, accuracy, and compliance with internal standards
• Maintain and update provider data across systems (e.g., credentialing platforms, Airtable, internal tools), ensuring high data integrity
• Monitor license expirations and renewal timelines; proactively follow up with providers to maintain active licensure
• Support the tracking and maintenance of Nurse Practitioner collaboration agreements, ensuring alignment with state-specific requirements and internal policies
• Support re-credentialing processes, including outreach, tracking, and documentation management
• Manage inbound requests and communications through licensing and credentialing support channels
• Assist with provider offboarding processes, including tracking license deactivations and updating records
• Support broader practice compliance functions as needed, including documentation, tracking, and audit preparation
• Identify operational gaps or inefficiencies and contribute to process improvements within licensing and credentialing workflows

What You'll Bring to the Team:

• 2-4 years of experience in healthcare licensing and credentialing
• Experience working with credentialing systems or data tools (e.g., Medallion, CAQH, Airtable, or similar)
• Strong attention to detail and ability to manage high-volume, process-driven work with accuracy
• Operational mindset with the ability to follow, maintain, and improve structured workflows
• Strong organizational and time management skills with the ability to prioritize across multiple workstreams
• Clear and proactive communication skills, with strong follow-up and stakeholder coordination abilities
• High ownership and accountability-you reliably see tasks through to completion
• Familiarity with multi-state licensing requirements and healthcare compliance; knowledge of state-level NP licensure rules and scope-of-practice nuances is a plus

We've Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

The target hourly rate for this position ranges from $28.00 - $33.00, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro'ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths - and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected].

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We may use automated tools, including artificial intelligence (AI), to assist with parts of our recruiting and hiring process, such as reviewing applications, evaluating resumes, and assessing responses or job-related qualifications. These tools are used to support our recruitment team and do not replace human judgment. Final hiring decisions are made by humans.