Venue Technician - Chicago

Venue Technician - Chicago

Location: Chicago

Reporting to: Technology Manager

Position Overview

Technical Support

As a Venue Technician, you play a key role in supporting the day-to-day technical operations of the venue. Your main responsibility is to help maintain and troubleshoot our racing simulators, AV equipment, and other venue systems to ensure everything runs smoothly for our guests and team. You'll be hands-on in identifying and resolving technical issues quickly, helping to deliver an exceptional experience for everyone in the venue.

Facility Maintenance

Beyond technical systems, you'll also support the overall functionality of the venue by assisting with general facility tasks. This includes regularly inspecting all areas of the venue to identify maintenance needs, completing basic touch-up painting, ensuring cleanliness standards are upheld, and promptly reporting any issues to the appropriate teams. You'll work alongside the Facilities team to maintain a safe, clean, and fully operational space for both guests and team members. Your role requires a proactive mindset, strong communication skills, and the ability to adapt quickly in a fast-paced, guest-first environment. By working closely with the Technology Manager and other departments, you'll play a key part in keeping the venue looking sharp and running smoothly every day.

Key Areas of Responsibility

Technical Support & Maintenance

Carry out routine checks and basic maintenance on all key technical systems to ensure optimal performance and minimal downtime. This includes simulators, PCs, laptops, printers, radios, Point of Sale (POS) systems, and other on-site technology. You'll troubleshoot minor issues, escalate more complex problems when needed, and help ensure that all equipment is ready to deliver a seamless guest experience at all times.

Troubleshoot minor technical issues and escalate more complex problems to the Technology Manager or external engineers when needed.

System Coordination Assistance

Support the setup, testing, and monitoring of systems in coordination with the Technology Manager and external tech partners.

Help ensure all systems are performing as expected during venue operations.

Facilities Support

Assist with the daily upkeep of the venue, including lighting checks, touch-up painting, basic repairs, and cleanliness inspections. Report any issues needing further attention and work with the Facilities team to ensure a safe, clean, and well-maintained environment.

Communication & Logging

Keep the Technology Manager updated on technical or facility-related issues.

Accurately log incidents, maintenance activity, and any repairs or replacements completed.

Team Support & Knowledge Sharing

Help train and guide team members on the correct use of simulators and basic troubleshooting steps.

Provide frontline support during busy periods or events.

Assist with event setup and support audio/visual requests as needed.

Stock & Equipment Tracking

Monitor usage of technical supplies and equipment, restock essential items, and assist with inventory checks.

Report low stock or equipment needs to the Technology Manager.

Routine Checks & Audits

Carry out basic audits and regular system checks to ensure equipment is functioning safely and reliably.

Report findings and follow up on issues as directed.

Skills Required

• Experience: At least one to two years of hands-on technical support experience in a customer-facing, fast-paced environment (e.g., hospitality, events, entertainment, or leisure).
• Technical Operations: Comfortable working with AV systems, simulators, or interactive technology, with the ability to troubleshoot and resolve issues efficiently during live operations.
• Team Collaboration: Strong team player with good communication skills; able to take direction, support colleagues, and work closely with management and external partners.
• Attention to Detail & Organization: Reliable, detail-oriented, and able to manage multiple tasks while maintaining a high standard of work and safety in a busy venue.
• Ability to consistently demonstrate F1 Arcade Core Values.

Pursuit of Excellence

Positive Energy

Integrity

Team Spirit

Basic Physical Requirements

When working at an F1 Arcade venue, Team Members must be able to perform the duties of that venue. The team members will frequently sit for short periods of time, talk via Cloud Based video conferencing and the phone often, and hear and manipulate objects constantly.

Additional requirements will include lifting to 10 (ten) pounds constantly and up to 50 (fifty) pounds as required. Lifting from floor to shoulder constantly and overhead infrequently. Twisting and reaching frequently. Grasping objects to move or manipulate constantly. Working in hot then cold environments for extended periods of time. May inadvertently bump into team members in a relatively small work area. Will stand and walk for extended periods of time. FREQUENT hand washing and sanitation is required. The ability to use knives, slicing equipment, and other food preparation equipment. Team Member must be able to communicate with Guests and other Team Members and manipulate handheld and desktop devices.

F1 Arcade is an equal opportunity employer. All applicants will be considered for employment without attention to race color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.