Service Coordinator

Service Coordinator

We're seeking a Service Coordinator to join a growing team supporting some of the biggest names in the automotive industry, including GM, Ford, Stellantis, Tesla, and other OEM customers.

This role is ideal for someone with experience in customer service, administrative support, account coordination, logistics, supply chain, automotive operations, or automotive manufacturing. The team is especially interested in candidates with automotive manufacturing experience, but individuals with dealership, service advisor, parts, fleet, or other automotive-related backgrounds are also encouraged to apply.

• You'll spend your day managing customer orders, working within customer portals, communicating with internal teams, and helping ensure products are delivered on time.

Key Responsibilities

• Manage daily customer shipments and order activity through multiple customer portals.
• Review electronic orders and overnight updates and communicate changes to internal teams.
• Support new product launches by coordinating quotes, lead times, and capacity information.
• Monitor customer orders and shipment requirements to ensure on-time delivery.
• Serve as a liaison between customers and internal departments regarding order changes and updates.
• Submit and manage disputes, shortages, and logistics issues.
• Coordinate with project managers, scheduling, production, shipping, and customer service teams.
• Maintain accurate records and update customer information within various systems.

Qualifications

• 2+ years of customer service, administrative support, account coordination, or client-facing experience.
• Experience working in the automotive industry is a plus.
• Automotive manufacturing experience is highly preferred.
• Experience with customer portals, ERP systems, MRP systems, or order management systems preferred.
• Strong communication and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning new systems and customer-specific requirements.

Hours:

Monday-Friday, 8:00 AM - 5:00 PM

• Every other weekend support required after training
  • Quick morning review of customer portal activity
  • Can be completed remotely
  • If a shipment issue is identified, you'll communicate the expected delivery date

This is a Contract to Hire position based out of Howell, MI.

The pay range for this position is $19.23 - $21.64/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Howell, MI.

This position is anticipated to close on Jul 31, 2026.