Patient Advocate

Job Description

Job Description

We have an exciting and rewarding position open - Patient Advocate. In this role, you’ll be the friendly and professional first point of contact for our patients, helping create a positive and welcoming experience from the moment they connect with us. You’ll play a key role in keeping the front desk running smoothly by scheduling appointments, managing multi-line phones and emails, and directing patient inquiries with care and accuracy. As a Patient Services Representative, you’ll collaborate closely with the front desk team and partner with colleagues across departments to ensure exceptional service and seamless communication throughout the office.

Hours: Monday - Friday 7 a.m. - 4 p.m., work location to be split between our main office at 911 W 38th Street Austin, and Domain, 2200 Park Bend Dr. Austin. 

We are offering a $1000 sign-on bonus with this role! 

Job Duties:  

• Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
• Schedule and confirm patient appointments, check-ups and physician referrals.
• Answer telephones and direct calls to appropriate staff.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.
• Performs other duties/special projects and tasks as assigned

Education/Experience:  

• High School Diploma or equivalent required; Bachelor's degree preferred
• At least one year of administrative medical office experience strongly preferred 
• Experience with Electronic Medical Record (EMR) system strongly preferred

Why You'll Love Working Here – Our Amazing Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is available.

• Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

• Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

• Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

• Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

• Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

• Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

• Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!

• Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

• Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.

• Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

• Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.