7th Ave Patient Services Associate/Rehab - Required Bilingual Cantonese AND Mandarin - Brooklyn

Position Summary We have an exciting opportunity to join our team as a 7th Ave Patient Services Associate/Rehab - Required Bilingual Cantonese or Mandarin - Brooklyn. In this role, the successful candidate The Patient Service Associate performs diversified clerical functions in Registration/Information, Appointments, Patient Care modules and other areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. Maintains the security and confidentiality of patient information at all times. Job Responsibilities Greet all patients, family or other related individuals while maintaining excellent customer service at all times Other functions as assigned by a supervisory staff Provides translation assistance as needed to facilitate the patient and provider interaction Reports problems with workflow, conflicts, further skill training and/or other related concerns to supervisory staff Works in conjunction with the healthcare team, participating in site improvement efforts, accepting coverage assignments. Realizes integral role as part of a healthcare team and is an active participant regarding flow, patient care, process issues/suggestions, barriers to care and safety concerns Discharge functions in accordance with FHC discharge policies including, but not limited to: a)Create follow up appointments in accordance with the provider's instructions b)Create appointment for specialty services (including radiology) and ensure referrals are in place c)Print all necessary documents for patients to take home: Appointment record, Referrals, Lab/Radiology forms d)Distribute Metro Cards when appropriate. Telephone functions in accordance with FHC telephone policies including, but not limited to: a)Answer phones timely in a friendly customer service manner including identifying the facility's name and PSA's first name b)Identify the nature of the call and act appropriately c)Take messages if necessary d)Confirmation calls for upcoming appointments Electronic Health Record (eHR) competencies in accordance with FHC eHR policies including, but not limited to: a)Scanning insurance card, photo ID and consents and other forms as directed b)Capture patient photo for theher c)Web enable all eligible patients with email addresses d)Facilitate patient flow by changing visit status for office visit (including Check out when discharged) e)Failed Appts. -Change status to No Show and assign for recall, Monitor and address Recall bins as per Failed Appointment policy Financial functions in accordance with FHC Financial policies including, but not limited to: a)Insurance eligibility verification at every visit b)Collect Co-pays, Deductibles, Self-Pay Rates when applicable c)Uninsured patients-Determine eligibility for other financial programs and assist with application completion d)Performs Cashiering tasks as assigned Registration functions in accordance with FHC Registration policies including, but not limited to: a)Visit Registration b)Translation needs & documentation of c)Verification of demographic information including Home Address, Proper phone number, Email address d)Verification of Primary Care Provider e)Verify Site Indicator f)Obtain Photo ID and Insurance ID Card g)Obtain consent for treatment h)Offer new patient packages inclusive of FHC programs and services, contact phone numbers, after hour information, HIPAA and advance directive information Minimum Qualifications HS Diploma required 2+ years relevant experience Strong customer service and communication skills Proficient in MS Excel, Word, and Outlook Familiarity or prior experience with office setting Prior customer service experience Must be articulate with good interpersonal skills Must have knowledge of computer keyboard able to type a minimum of 20 words per minute Must be able to accurately enter data Willingness to devote the time required completing assigned tasks on schedule Must be able to effectively communicate with all levels of the organization Equal Opportunity Employer Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Salary NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $50,936.42 - $50,936.42 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. #J-18808-Ljbffr NYU Langone Hospitals