Senior Manager, Process Management

Senior Manager, Process Management

As a Senior Manager of Process Management within Enterprise Risk Management (ERM), you will lead a team of process managers in building and delivering an enterprise-wide process hierarchy governance framework that enables transparency, improves business efficiency, and drives results. You will be responsible for building, scaling, and maintaining the universal "language" of how our business functions while collaborating with first-line leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of the process hierarchy to ensure appropriate execution each and every time.

Within ERM, a robust process hierarchy is the foundation for risk identification and structural framework that supports risk assessment. You will architect and govern a multi-level enterprise process hierarchy that aligns with industry standards while reflecting our unique business model. You will establish the standards and metadata requirements for all business processes to ensure consistency across global business lines. You will ensure the process hierarchy is structured to support comprehensive risk assessments, allowing risk owners to aggregate data and view risk exposure at the process, business unit, or division level.

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement and risk management. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering high impact process transformation across the enterprise.

General Responsibilities:

• Manage and lead a high performing team of associates

• Design, implement and maintain a robust process management lifecycle

• Design and produce metrics used to measure efficiency and effectiveness

• Influence first-line divisions to ensure the process hierarchy accurately reflects operational reality

• Design and manage reporting that provide real-time visibility into process health for leadership

• Act as the functional lead for the GRC platform, ensuring the digital architecture supports the process hierarchy

• Provide subject matter expertise on the process hierarchy when representing ERM in projects and other meetings

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 2 years of experience in Process management

• At least 2 years of experience in Project management

• At least 2 years of experience in People management

• At least 2 years of experience in Relationship management

Preferred Qualifications:

• MBA or Master's Degree in related field (Business, Risk Management, Finance)

• 5+ years experience in Process Management (i.e. Lean Six Sigma, Agile), Risk Management (i.e. CRM), or Compliance (i.e. CRCM, CIPP, etc.)

• 5+ years of experience in Project management or PMP certified

• 5+ years of experience in People management

• 5+ years of experience in Relationship management

• 5+ years of experience with Governance, Risk, and Compliance (GRC) software

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $163,900 - $187,100 for Sr Manager, Process Management

Richmond, VA: $149,000 - $170,000 for Sr Manager, Process Management

Riverwoods, IL: $149,000 - $170,000 for Sr Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website ( . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).