Club Manager

Overview Delaware North Sportservice is seeking an exceptional Home Plate Club Manager to help lead premium hospitality operations at the new Home Plate Club at American Family Field, home of the Milwaukee Brewers in Milwaukee, Wisconsin. This role is designed for a hospitality-driven leader who understands that world‑class service is built through intentional leadership, operational excellence, and an uncompromising commitment to the guest experience. Pay Minimum – Anticipated Maximum Base Salary: $66,300 - $89,500 per year. In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. What We Offer Medical, dental, and vision insurance 401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performance Paid vacation days and holidays Paid parental bonding leave Tuition and/or professional certification reimbursement Generous friends-and-family discounts at many of our hotels and resorts Responsibilities Lead and inspire a culture centered on luxury hospitality, professionalism, accountability, and service excellence. Serve as a visible, hands‑on operational leader during events, ensuring flawless execution and exceptional guest experiences. Hire, develop, coach, and mentor managers and frontline team members to deliver personalized, anticipatory hospitality. Schedule, coordinate, and supervise the club food and beverage team members and operation on event days. Maintain exceptional standards for cleanliness, presentation, service flow, and product quality. Build strong relationships with premium guests, partners, and internal stakeholders while handling guest concerns with professionalism and discretion. Assist in developing and executing operational strategies, budgets, labor management, and financial goals. Prepare monthly projection reports; ensure effective systems for cash, inventory, and payroll are in place. Ensure compliance with all company standards and federal, state, and local regulations. Qualifications Bachelor’s degree in Hospitality Management, Business, or related field preferred; equivalent experience considered. Minimum 5+ years of progressive leadership experience in premium hospitality environments, including luxury hotels, upscale restaurants, private clubs, premium sports and entertainment venues, or high‑end food and beverage operations. Proven ability to lead teams that deliver elevated, personalized guest experiences at scale. Strong operational leadership experience in high‑volume environments while maintaining exceptional service standards and attention to detail. Demonstrated success coaching, developing, and retaining hospitality-focused teams and leaders. Financial and business acumen including budgeting, labor management, forecasting, and P&L oversight. Exceptional communication, interpersonal, and leadership skills with the ability to engage effectively with guests, partners, and senior leadership. Ability to remain calm, organized, and solutions‑oriented in fast‑paced environments. Availability to work nights, weekends, holidays, and major events as required. Ideal Candidate Leads from the floor and inspires teams through presence and accountability. Passionate about hospitality and creating memorable guest experiences. Balances refined service standards with operational discipline. Thrives in dynamic, fast‑paced sports and entertainment environments. Shift Details Days – Evenings – Holidays – Evenings as needed. About Delaware North Delaware North operates concessions and premium dining services at the 41,900‑seat American Family Field, home of the Milwaukee Brewers since 1970. We manage concession outlets, suites, all‑inclusive areas, and clubs at the stadium, and operate J. Leinenkugel's Barrel Yard Brewery, Bar, and Restaurant. The culinary team partners with many local vendors to infuse Milwaukee staples into the food and beverage offerings. We are a global legacy company with over 100 years of history, offering unique growth paths across sports, hospitality, gaming, and more. Delaware North is an equal‑employment‑opportunity employer and encourages applicants of all backgrounds. #J-18808-Ljbffr