Desktop Support Technician

Overview

We are seeking a customer-focused Proximity Support Technician to provide hands-on technical support for end users in a fast-paced enterprise environment. This role is responsible for delivering high-touch IT support, resolving hardware and software issues, supporting executive leadership, and ensuring a seamless technology experience across the organization. The ideal candidate brings strong desktop support expertise, excellent communication skills, and a proactive approach to problem-solving.

Key Responsibilities

• Provide onsite and remote technical support for employees, executives, and VIP users, ensuring timely resolution of hardware, software, and connectivity issues.
• Deliver white-glove support to senior leadership and executive stakeholders, maintaining professionalism and discretion at all times.
• Troubleshoot, diagnose, and resolve issues related to Windows and macOS operating systems, desktop applications, mobile devices, printers, and peripherals.
• Manage user accounts, permissions, and access requests through Active Directory, Microsoft 365, and mobile device management (MDM) platforms.
• Support and maintain conference room technology, including Zoom Rooms, Microsoft Teams Rooms, video conferencing systems, audio/visual equipment, and collaboration tools.
• Perform computer imaging, deployment, configuration, and lifecycle management of laptops, desktops, and mobile devices.
• Coordinate hardware refreshes, software installations, upgrades, and equipment replacements.
• Document incidents, service requests, and technical solutions within the IT service management platform.
• Collaborate with cross-functional IT teams to escalate and resolve complex technical issues.
• Identify opportunities for process improvement and proactively address recurring technical problems.
• Support office moves, new employee onboarding, and technology setup activities.

Required Qualifications

• 3+ years of experience in desktop support, service desk, or end-user support within a large enterprise environment.
• VIP/Executive support experience.
• Desktop support experience with Windows, macOS, MDM, Active Directory, and O365.
• Hands-on experience with computer imaging.
• Proven experience supporting conference room and collaboration technologies, including Zoom or other video conferencing software.
• Strong knowledge of desktop hardware, peripherals, printers, and mobile devices.
• Familiarity with ticketing systems and IT service management best practices.
• Ability to prioritize multiple requests and work effectively under pressure.

Preferred Qualifications

• Experience working within large, complex enterprise IT environments.
• Knowledge of endpoint management and device compliance solutions.
• Industry certifications such as CompTIA A+, Microsoft Certified, ITIL, or equivalent.
• Experience supporting hybrid work environments and executive meeting support.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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