ADMINISTRATIVE ASSISTANT/ Receptionist

Come join the collaborative, innovative team at Pioneer Valley Hospice. The Administrative Assistant is a skilled member of the support services staff. The Administrative Assistant will be assigned primary responsibilities and will be expected to provide support for general administrative job functions. Communicates effectively with patients, families, caregivers and staff either face-to-face or by telephone.

Answers incoming calls and forwards or refers to appropriate staff member or take a message if person is unavailable.

Triage patient/family telephone calls to clinical staff.

Maintains confidentiality of all patient information.

Complete routine reports and new assignments in an accurate and timely manner.

Assists in taking referrals and communicating with the Referral and Admissions Team.

Assist in entering data into the appropriate tracking systems.

Assist in the process of putting together medical records or other packets.

Assist in the filing of open and closed medical records as needed.

Assist in stocking in-coming office supplies and medical supplies as needed.

Assist in sending, receiving and monitoring faxes for all staff.

Provide back-up or assistance to other administrative staff when needed.

Responsible for assisting Admissions Office with referrals.

Assists with admission, transfer, death and discharge communication.

Tracking and ordering printed materials.

Assist with survey process and data upload.

Assists in preparing patient documentation as needed.