Desktop Support Technician

We are currently seeking a Desktop Support Technician to join our team in Sulligent, Alabama (US-AL), United States. Position Overview Individuals have well-rounded knowledge of policies and procedures for their work area. The work may require discretion and independent judgment for non-routine matters, though it is primarily routine. May make policy recommendations to managers and serve as an escalation point for less experienced teammates. Performs troubleshooting, parts replacement, system upgrades, deployment, and repair on desktops, notebooks, and printers. May respond to calls after normal business hours as instructed. Identifies potential issues that could adversely impact end‑user experience and takes corrective action. Updates and resolves tickets in a timely manner to achieve service levels. Basic Qualifications 3+ years of desktop support experience, including hardware support and Windows operating systems. High School Diploma or equivalent. Preferred Skills Solid client service skills. A+ desktop and various hardware platform certifications preferred. Ability to perform general office physical tasks. Must be able to perform essential responsibilities with or without reasonable accommodation. Equal Opportunity Statement NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #J-18808-Ljbffr