E11EVEN - House Attendant/Housekeeping

House Attendant/Housekeeping

The House Attendant/Housekeeping plays a vital role in maintaining the overall look, feel, and cleanliness of E11EVEN Hotel & Residences by ensuring all public spaces consistently reflect Highgate standards and luxury brand expectations. This position is responsible for the care and presentation of lobbies, corridors, restrooms, fitness and business centers, restaurants, meeting spaces, elevators, pool areas, parking garages, and other shared guest areas. The role supports a clean, safe, and welcoming environment throughout the property and may assist with special cleaning projects or provide support to Room Attendant and House Attendant functions as operational needs require.

• Maintains a professional, attentive, and courteous demeanor at all times when interacting with guests, managers, and fellow team members.
• Uses proper two‑way radio etiquette to communicate clearly, respectfully, and efficiently with hotel staff.
• Practices safe work habits at all times to ensure the safety of guests, colleagues, and self.
• Handles Lost and Found items in accordance with hotel standards, ensuring proper documentation, security, and follow‑up.
• Returns all keys, communication devices, and assignment materials to the Housekeeping Office at the end of each shift.
• Identifies and reports maintenance concerns promptly to the Housekeeping Supervisor or Manager to support timely resolution.
• Maintains familiarity with guestroom cleaning procedures in order to assist Room Attendants when operational needs require.
• Delivers clean linen to assigned areas as needed to support efficient housekeeping operations.
• Collects soiled linen and trash from Room Attendants as necessary to maintain cleanliness and workflow efficiency.
• Removes all trash from service landings and disposes of it properly in designated dumpsters before the end of each shift.
• Vacuums guest corridors to maintain a clean, orderly, and welcoming environment.
• Keeps hallways, public areas, storage rooms, and closets neat, organized, and free of clutter at all times.
• Maintains cleanliness, sanitation, and presentation standards in all public restrooms throughout the shift.
• Follows assigned schedules for deep cleaning and special project cleaning of public areas.
• Maintains stairwells in accordance with hotel cleanliness and safety standards.
• Keeps ash urns clean, properly maintained, and filled with sand as required.
• Supports overall guest satisfaction by maintaining a clean, safe, and well‑presented public environment at all times.

• A high school diploma or equivalent is required, with prior experience in a hotel or related industry preferred and previous housekeeping experience strongly valued.
• Experience working in a luxury or lifestyle hotel brand is preferred, demonstrating an understanding of elevated cleanliness standards and guest expectations.
• The role requires flexibility to work varying schedules, including long hours, based on operational needs.
• The physical requirements include the ability to perform medium work, occasionally lifting up to 50 pounds and frequently lifting or carrying up to 20 pounds.
• The ability to stand and remain active for the duration of the shift is required.
• A warm, friendly, and professional demeanor must be maintained at all times when interacting with guests and colleagues.
• Effective verbal and written communication skills are required to engage with guests and employees in an attentive, courteous, and service‑oriented manner.
• The ability to actively listen, understand, and respond appropriately to concerns raised by guests and team members is essential.
• Strong organizational skills are required, including the ability to multitask, prioritize responsibilities, and meet deadlines in a fast‑paced environment.
• Regular attendance is required in accordance with scheduling needs, including participation in required meetings and training sessions.
• A polished professional appearance must be maintained at all times, including wearing the proper uniform, personal protective equipment, and name tag.
• Compliance with Highgate standards, policies, and safety regulations is required to support safe and efficient hotel operations.
• The ability to identify productivity opportunities, recognize problem areas, and assist in implementing practical solutions is expected.
• Demonstrated problem‑solving skills are required, including the ability to anticipate, prevent, identify, and resolve operational issues proactively.
• The ability to understand and apply information from multiple sources to meet job expectations and operational objectives is required.
• Flexibility to cross‑train in other hotel departments is expected to support overall operational needs.
• The ability to maintain confidentiality and handle sensitive information with discretion and professionalism is essential.
• Initiative is required, including the ability to anticipate guest and operational needs and respond appropriately.
• Additional duties may be assigned as necessary to support the needs of the hotel.