Remote Travel Support Specialist - Bookings & Guidance

Customer Service Processing Financial Documents – Remote 2000 Sydney Forrest Contact Part time casual employment processing financial applications on behalf of a leading financial institution, you will then move into our Customer Service Inbound phone team. Full training provided. Immediate start required. Would you enjoy working as a member of a small, dynamic customer service team working on behalf of leading financial services provider? Do you have accurate computer processing skills and a willingness to develop those skills? Are you punctual, a team player and willing to go the extra mile? Job Type: Casual/Part time initially moving towards full time hours sometime later January to February 2024. Full training is provided. Shifts are scheduled between 8.30am – 5pm Hourly rate: $29.40 including loading Ability to work from home. Must have 2 computer monitors, very good cable or NBN Internet, headset and webcam Excellent attention to detail (A MUST) Good, clear speaking voice with no accent Demonstrated the ability to work without immediate supervision and as part of small diverse team, following written or verbal directions Sound computer processing skills. Must know MS Outlook, Excel and Word. Decent typing speed (At least 40 wpm) Demonstrated speed, efficiency and accuracy of data processing. Administrative experience is also highly desirable. Ability to work 5 days a week Previous inbound call Customer Service experience is highly desirable Expected Start Date: 21st December for a single training shift, then 3 shifts the week after Christmas and continuing to expand in hours in the new year until close to or full time hours of 37.5 per week. About the Role We are seeking a Customer Service Specialist to support travelers throughout their planning and booking experience. In this role, you will assist clients with inquiries, provide accurate information, manage updates to travel arrangements, and ensure each traveler feels confident and cared for from start to finish. At HBTravels Agency USA, we are committed to providing dependable, high-quality service to clients nationwide. Key Responsibilities Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner. Assist clients with booking questions, modifications, cancellations, and special travel requests. Provide clear, accurate information on destinations, travel documentation, and agency processes. Track and update customer details to ensure accuracy and smooth communication. Follow up before and after travel to confirm details and gather feedback. Handle client concerns with patience, empathy, and strong problem-solving skills. Benefits Fully remote flexibility – work from anywhere with a schedule that fits your lifestyle. Travel perks, discounted rates, and industry-only benefits. Training and support to help you grow in the travel and customer care field. A collaborative, motivated team environment committed to exceptional service. What We’re Looking For Strong verbal and written communication skills. Experience in customer service—experience in travel, hospitality, or tourism is a plus. High attention to detail and strong organizational habits. Ability to learn new tools, software, and systems quickly. A friendly, patient, and service-oriented attitude. #J-18808-Ljbffr Remotetravelcareers