Station Operations Manager

A leading global logistics organization is seeking an experienced operations leader to oversee the full performance of a multi-functional transportation site. This role is responsible for driving operational excellence, customer satisfaction, and financial performance while ensuring alignment with organizational standards and regulatory requirements.

This is a high-impact leadership position with full accountability for service delivery, team performance, and site profitability in a fast-paced, customer-driven environment.

Job Duties

• Provide full operational oversight of a station, ensuring all functional areas consistently meet or exceed customer service expectations
• Drive profitability through strong customer engagement, proactive communication, and resolution of operational challenges
• Lead and develop frontline and management teams, providing direction across operations, staffing, performance management, and process improvement
• Ensure the safe, timely, and compliant movement of freight across all service lines
• Maintain a professional, safe, and efficient working environment aligned with safety and regulatory standards
• Monitor and analyze performance metrics, financial results, and operational KPIs to identify gaps and implement corrective actions
• Oversee P&L performance, including cost controls, forecasting, and short-term action planning to achieve business objectives
• Partner on commercial initiatives, including customer retention, business development, and revenue growth opportunities
• Ensure compliance with corporate policies, industry standards, and regulatory requirements (e.g., safety, financial controls, and quality systems)
• Standardize processes and drive continuous improvement initiatives across the site

Qualifications

Education & Experience

• High school diploma or GED required; Bachelor’s degree in Logistics, Supply Chain, Transportation, or related field preferred
• Minimum 5+ years of progressive operations experience
• At least 3+ years in a leadership or managerial role
• Experience within transportation, logistics, or supply chain environments strongly preferred
• Relevant operational or equipment certifications may be required

Skills & Qualifications

• Strong leadership capability with experience managing teams across multiple functions
• Solid understanding of operational and financial performance management (P&L ownership preferred)
• Proficiency in Microsoft Office and industry-related systems
• Ability to lead process improvements and implement standardized operating procedures
• Strong communication skills with the ability to influence, present, and interact effectively at all organizational levels
• Demonstrated ability to prioritize, manage competing demands, and deliver results in a dynamic environment

Leadership Profile

• Results-driven with a strong customer focus
• Effective at leading distributed teams and delegating accountability
• Strategic thinker with hands-on operational execution capability
• Skilled in problem-solving, decision-making, and driving accountability

CONFIDENTIALITY NOTICE

• This search is being conducted on a confidential basis. Additional details regarding the organization, location, and reporting structure will be shared with selected candidates during the interview process.