College Program Event Staff - Ticket Office

College Program Event Staff - Ticket Office

POSITION TITLE:

College Program Event Staff - Ticket Office

REPORTS TO:

Sr. Manager, Ticket Operations

LOCATION:

Indianapolis, IN

FLSA STATUS:

Non-Exempt

EMPLOYMENT TYPE:

Seasonal (Temporary)

WHAT YOU’LL DO

As a member of the Ticket Office Event Staff, you'll support ticket operations during Brickyard Weekend. In this role, you'll assist guests, provide outstanding customer service, and help create a positive experience for fans attending one of the premier racing weekends at Indianapolis Motor Speedway.

YOUR RESPONSIBILITIES

Provide guests with a positive first impression of Indianapolis Motor Speedway by delivering friendly, professional service. Assist guests with ticket purchases, exchanges, and questions while providing accurate information regarding Brickyard Weekend. Accurately process ticket sales and payments using the IMS ticketing system. Maintain a strong knowledge of the IMS facility, including grandstands, gates, parking areas, and event policies. Operate assigned ticket locations during event operations. Maintain confidential customer and business information. Communicate guest concerns or operational issues to supervisors as needed. Other duties as assigned by the supervisor(s).

WHAT YOU BRING

We're looking for someone who is dependable, customer-focused, and ready to contribute to a positive guest experience. Required Experience & Skills: Flexible, adaptable, and punctual. Ability to work well with others on a team. High integrity and confidentiality. Ability to quickly process and react to problems with minimal supervision. Effective interpersonal and leadership skills. Ability to work in a role that requires clerical, organizational and operational skills, as well as initiative and flexibility. Cultural competence and the ability to thrive in a diverse environment. Alignment with Penske Entertainment’s core values and standards. Education: High School graduate or equivalent. Open to college students, recent graduates, and candidates with relevant customer service or event experience. Leadership: This position does not have supervisory responsibilities.

FLEXIBILITY & TRAVEL

Required ability includes Brickyard Weekend, including long hours, evenings, weekends and holidays as needed. Work schedules vary based on event needs and department assignments. Overtime may be required based on event operations.

PHYSICAL DEMANDS

Ability to lift up to 50 pounds. Extended periods of sitting, standing, or walking (as needed) Assisting with event set-up and tear down may be requested. Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and be understood. Must have the stamina to work long hours and be willing to work an irregular schedule, which may include weekends or evenings.

WORK ENVIRONMENT

Fast-paced, collaborative office and event settings. Work may be performed both indoors and outdoors, depending on event assignments and operational needs. Staff will experience frequent interruptions and must be prepared to interact with others on a regular basis. The noise level in the work environment can be loud, due to professional racing events.

BENEFITS & PERKS

Opportunity to serve as an ambassador for the Indianapolis Motor Speedway and Indy 500. Access to developmental programming and networking events.

EQUAL OPPORTUNITY

Penske Entertainment is proud to be an equal opportunity employer. We're committed to creating a workplace where everyone can thrive—regardless of race, gender, orientation, background, or ability. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Indianapolis Motor Speedway, LLC