Technical Software Support Specialist

: : North Star Imaging (NSI), a global leader in 2D digital radiography and 3D computed tomography equipment, is part of Illinois Tool Works (ITW), a Fortune 250 company. We offer an engaging work environment with exceptional opportunities for personal and career development We are seeking a dedicated Technical Software Support Specialist to provide exceptional support for NSI equipment at both customer sites and remotely. Responsibilities:

• Perform operator training on software applications, system use, troubleshooting and basic repair of state-of-the-art industrial computed tomography and radiography systems.
• Provide world class customer facing technical software support in a professional manner via phone, email, or remote support media
• Collaborate with internal teams for training and problem resolution.
• Document reproduction scenarios for software issues and assist developers in resolving and validating fixes.
• Provide networking support for NSI equipment and PC hardware.
• Keep customers informed about issue status and available fixes.
• Train operators on x-ray imaging systems, including software applications, operational theory, and basic maintenance.
• Assist with system component installation and software license management.
• Perform warranty, paid service, and service contract activities.
• Provide advanced training on NSI software modules.
• Assist in completing technical manuals and creating training videos.
• Provide timely updates to customers regarding service and support requests.
• Assist manufacturing with system integration and factory acceptance tests.
• Develop scanning techniques with application engineers for customer-specific applications.
• Work with the service coordinator on scheduling and billing.
• Perform computer troubleshooting.

Qualifications:

• Effective communication skills.
• Background in computer science.
• Strong software and computer skills.
• Ability to interpret complex technical information.
• Ability to work independently with urgency and maintain composure under pressure.
• Strong customer service skills and professionalism.
• Experience in delivering hands-on training in small groups.
• Experience resolving technical issues in sensitive environments.
• Experience working with all organizational levels.
• Networking and PC hardware experience.
• Specialized training or associate's degree.
• 1 to 3+ years of experience servicing technical equipment.
• Proficiency in Microsoft and Adobe programs.
• Background in networking and PC hardware.
• Travel up to 25% may be required.
• Valid driver's license.

Benefits:

• Competitive compensation and generous benefits including health, dental, life, and LTD insurance
• Paid parental leave
• 401k with match
• Tuition reimbursement program

Take this opportunity to join a professional and successful team where you can make a significant impact immediately. Compensation Information: The pay range for this position is $26 - $34 an hour based on education and experience.