Imaging Field Engineer I- Entry Level Printer/Copier Technician

Job Description

Job Description

If you're hands-on, motivated, and eager to continue growing your technical skills, this could be the career opportunity you've been looking for. Loffler Companies is seeking a driven individual who wants to grow and advance professionally as an Entry Level Printer/Copier Technician Imaging Field Engineer I. This role is ideal for someone with strong communication skills, attention to detail, and an interest in troubleshooting mechanical, electrical, and software-related issues while delivering excellent customer service. We provide hands-on training and on-the-job field support, so prior copier experience is not required. In addition, we offer a company vehicle and mobile phone, career advancement opportunities, and a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off (PTO), holidays, 401(k) with employer match, tuition reimbursement, and more.

Position Summary:

The purpose of the FE1 position is to learn and demonstrate proficiency in servicing equipment with basic troubleshooting skills while applying customer satisfaction skills and demonstrating satisfactory work habits. This is achieved through attending Manufacturers basic training classes along with mentoring provided by both the Specialist and senior Service Technicians. Effective customer relation techniques for both internal and external customers, completion and maintenance of required forms and reports, and promotion of sales opportunities are also elements of the position.

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":

• Attend and pass manufacturers basic training classes.
• Exercise and build proficiency in servicing equipment.
• Learn complete assembly and disassembly procedures in the field or shop.
• Develop ability to work independently.
• Learn to logically troubleshoot machine problems utilizing all available resources.
• Demonstrate proficiency in equipment cleanings and PMs.
• To maintain, track and protect from damage all car stock and inventory that is issued.
• Participate with other Technicians in field training.
• Demonstrate acceptable verbal and written communication skills with customers and other employees.
• Valid driver's license, reliable transportation, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law.
• Conforms to company guidelines on dress code and personal hygiene.
• Maintain a safe vehicle with secure storage for parts.
• Complete all types of paperwork accurately and legibly (timecards, equipment histories, service orders, etc.).
• Learn and use communication systems with dispatch.
• Read, be familiar with and maintain Field Engineering bulletins and servicing information.
• Participate actively in the sales lead program.
• Assist the sales force in accomplishing their goals through prompt and effective machine service and communication.
• Learn and follow current procedures for return of parts and assemblies.
• To act in a polite, professional manner that is beneficial to the reputation of Loffler Companies.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

Qualifications/Requirements :

• In-office and travel to client sites as required.

Independent Judgment/Decision-Making:

• Exercising good judgment on when to replace parts in a cost-effective manner.
• Know when to escalate equipment repair challenges to the Specialist or other Senior Service Technicians.
• Effectively prioritize the customer needs and concerns.
• Prioritize the importance of emergency calls, returns, incompletes, and parts calls.
• Allow sufficient travel time for arriving to work on time.

Communications/Interpersonal Skills:

• Basic communication and interpersonal skills.
• Provides routine information based on established procedures.
• Cooperates in team and project work.

Technical Skills:

• Understand, disassemble and troubleshoot mechanical assemblies.
• Have a basic understanding of electronics including analog and digital circuits and power distribution.

Problem Solving/Critical Thinking:

• Minimal problem-solving skills.
• Performs work, identifies and resolves clearly defined problems based on established procedures and protocols.

Education/Experience :

One of the following is considered acceptable:

• Associate degree in electronics.
• Armed forces training in electronics.
• Vocational electronics/electro -mechanical training program.
• Previous office equipment repair experience.

Supervisory Responsibilities :

This position does not have supervisory responsibilities.

Work Conditions :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is regularly required to stand/sit for extended periods of time.
• Constant bending and lifting is required.
• Must be able to lift 75lbs.
• Frequently required to use hands to handle objects, tools or controls.
• The noise level in the work environment is usually moderate.

For information on the physical demands of this job, see Human Resources.

The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement