Front Office Manager

Job Description

Job Description

As Front Office Manager at The Wildbirch Hotel (wildbirchhotel.com), you will lead a team dedicated to delivering exceptional service in a unique environment where hospitality meets the rugged charm of Alaska. Your role is to foster a space where guests feel connected to the local culture, wilderness adventures, and each other. As a leader, you are driven by the desire to inspire your team to achieve their highest potential, ensuring operational efficiency while delivering an unparalleled guest experience.

ABOUT OUR COMPANY

The Wildbirch Hotel :
Located in the heart of Anchorage’s downtown Mushing District, The Wildbirch Hotel is the city's first upscale boutique hotel and a dynamic hub for both travelers and locals. The hotel features 252 design-forward accommodations, including suites with artwork curated in partnership with the nearby Anchorage Museum. With multiple onsite food and beverage concepts, including a brewery and café, as well as communal outdoor decks with sweeping views of Mount Susitna and Knik Arm, The Wildbirch Hotel offers a unique blend of modern comfort and Alaska adventure. The hotel’s Adventure Desk connects guests with the best outdoor experiences, from glacier tours to world-class salmon fishing at nearby Ship Creek.

Opening in early 2025, The Wildbirch Hotel will join the JdV by Hyatt brand, giving guests access to exclusive member benefits through the World of Hyatt loyalty program.

ABOUT THE ROLE

As the Front Office Manager, you will personify The Wildbirch Hotel’s brand, embodying its spirit of adventure, cultural immersion, and local charm. You will build and lead a team that reflects these values, ensuring that every guest feels welcomed and cared for, from check-in to check-out. You will be familiar with Anchorage’s local attractions, cultural hotspots, and outdoor activities, ensuring that guests can immerse themselves in everything the city has to offer, from Iditarod race views to Northern Lights sightings.

Your role is to be both a hospitality expert and a local ambassador, creating meaningful connections with guests and providing them with personalized recommendations to experience the best of Anchorage. You’ll guide your team in curating an unforgettable guest experience, focusing on quality service, efficient operations, and community engagement.

SCOPE OF WORK + TEAM

• Manage the Front Office, ensuring alignment with The Wildbirch Hotel’s brand values, delivering approachable and impeccable guest service, and implementing efficient processes that meet financial goals.
• Maintain a deep understanding of all The Wildbirch Hotel’s room features, amenities, packages, promotions, and availability, and train your team to provide the same level of knowledge.

ONGOING + EVERYDAY TASKS:

• Financial Management:

  • Oversee scheduling, budgeting, and inventory for the front office.
  • Ensure financial procedures follow established policies, including handling cashier functions, upgrades, cancellations, and financial adjustments.

• Property Oversight:

  • Regularly inspect the lobby and front entry to ensure cleanliness, organization, and readiness for guest interactions.
  • Monitor experiential touchpoints and quality of service and product delivery.

• People Leadership:

  • Lead through strong communication and interpersonal skills, encouraging collaboration and mutual respect.
  • Coach, mentor, and develop team members to deliver excellent service.
  • Collaborate closely with other departments, including housekeeping, maintenance, food & beverage, and sales.

QUALIFICATIONS

• Strong leadership and organizational skills.
• A service-oriented mindset with exceptional customer service and sales abilities.
• Ability to multitask in a dynamic environment.
• Excellent communication and interpersonal skills.
• Commitment to the brand’s authentic, approachable, and adventurous identity.
• Ability to work weekend and evening shifts.

BENEFITS

The Wildbirch Hotel offers full-time employees a comprehensive benefits package, including:

• Competitive base salary
• PTO
• Medical, dental, vision, and life insurance
• Hotel Level Manager Bonus Program