Medical Support Assistant (Advanced)

VA Careers - Medical Support AssistantAdvanced Medical Support Assistants work requires practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology. Major duties and responsibilities include, but are not limited to the following:Perform difficult and responsible specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery modelUse of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resourcesRecommend changes to existing clinic procedures based on current administrative guidelinesUtilize numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery modelCoordinate with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessaryDevelop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge)Communicate with non-VA medical facilitiesPrepare correspondence to notify patients of normal lab resultsManage a system for follow-up care such as consults, tests, etc.Other assignments at this level include, but are not limited to:Process incoming patient secure messaging and coordinate with care team as appropriateParticipate in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary teamSet priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needsIdentify incomplete encounters and communicates findings to providers; as neededAssist the team to reinforce the plan of care and self-help solutionsEnter appropriate information into the electronic recordMonitor pre-appointment information and/or requirements to assure readiness for patient visit/procedureManage patient systems to verify and validate accuracy and resolve issuesEvaluate patient information and clinic schedule lists to determine whether the patient requires an immediate appointmentInform team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)Work Schedule: Monday-Friday; Available Tours of Duty: 7:00am-3:30pm, 7:30am-4:00pm, 8:00am-4:30pm, or 8:30am-5:00pm. Individual schedules will be discussed during the interview process and are subject to change based on the needs of the Agency.Telework: Not AvailableVirtual: This is not a virtual position.Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Functional Statement #: 91463-ARelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized