Service Desk Analyst

Job Description

Job Description

Kickstart Your IT Career with a Global Team!

Are you passionate about technology, solving problems, and helping people? We're looking for a customer-focused Service Desk Analyst to join a fast-paced, enterprise-level IT support team. In this role, you'll be the go-to resource for employees across a global organization, providing technical support that keeps business moving. If you enjoy troubleshooting, learning new technologies, and delivering exceptional customer experiences, this is a great opportunity to grow your IT career while making a real impact.

• Be the first point of contact for employees seeking technical support via phone, email, chat, and ServiceNow.
• Resolve a wide variety of technology issues involving Windows devices, software applications, hardware, and user access.
• Support Microsoft 365 technologies including Outlook, Teams, OneDrive, and other collaboration tools used across the organization.
• Assist with password resets, account unlocks, user provisioning, and access-related requests through Active Directory.
• Help users navigate an ongoing Microsoft 365 migration by providing setup assistance, troubleshooting, and training.
• Investigate and resolve SAP-related issues, partnering with specialized teams when needed.
• Deliver outstanding customer service by translating technical information into clear, user-friendly guidance.
• Accurately document troubleshooting steps, resolutions, and updates within ServiceNow.
• Escalate complex technical issues while maintaining ownership and ensuring timely follow-up.
• Contribute to knowledge-sharing initiatives and continuous service improvements within the IT support team.

• A passion for technology and helping others solve technical challenges.
• Strong communication skills with the ability to support both technical and non-technical users.
• Experience in a Help Desk, Service Desk, Customer Support, Call Center, or similar environment preferred.
• Familiarity with Windows 10/11 and Microsoft Office applications.
• Exposure to technologies such as:
  • Microsoft 365 (Office 365)
  • Active Directory
  • ServiceNow or other ticketing systems
• Excellent problem-solving, multitasking, and organizational skills.
• Ability to thrive in a fast-paced environment while maintaining a high level of customer service.

• Previous experience supporting enterprise-level users in a corporate IT environment.
• Hands-on experience with Microsoft 365 administration and support.
• Active Directory user and permission management experience.
• Exposure to SAP applications and support processes.

If you're looking for an opportunity to develop your technical skills, work with modern technologies, and be part of a supportive team environment, we'd love to hear from you!

Job Type & Location

This is a Contract position based out of Oshkosh, WI.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Oshkosh,WI.

This position is anticipated to close on Jul 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.