Service Dispatcher - Amarillo, TX

Service Dispatcher - Amarillo, TX

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 12 states, and we have over 1,500 team members.

Bruckner's is more than just a place selling parts and working on trucks. We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it. We contribute to our local communities. We care about our people.

Our core values are: We act with honesty and integrity. We value our people and communities. We are customer focused. We do what it takes.

What we offer includes: Competitive compensation plans. Paid time off and holidays. Excellent health, dental and vision plans. Investments in training & development. Generous 401(k) and profit-sharing plan. Tuition assistance program. Employee stock ownership. Technician student loan reimbursement program. Disability and life insurance. Internal promotion opportunities. Flexible spending account. Health club reimbursement. Family and team oriented environment. Employee referral bonus. Engaging and challenging assignments. Drug free workplace.

Job summary: Working with the service manager. Responsible for the safe, efficient, and profitable operation of the Service department. Oversees the work of the technicians. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Maintain product knowledge as the liaison between the Service Department and the customer. The dispatcher strives to assign work to technicians in a timely manner, ensuring task to be completed is complimentary to the technician's skill set, and serve as a liaison between the service office and the shop floor, closely coordinating with Shop Foreman.

Essential duties and responsibilities include: Help in writing up repair orders and communicating with the drivers and owners in order to determine problems and solutions to their truck repair needs. Schedules and assigns jobs and work areas to employees according to their skills and knowledge. Keep track of each customer job and be able to advise the customer as to time of completion, cost of repairs, additional repairs, etc. Help in determining the parts to be replaced and follow through with the mechanics and Parts Department to be sure of parts availability. Help in completing repair orders by getting the mechanics write up of the repairs, seeing that parts are billed correctly, and all needed lines are added to the ticket as it progresses. Be sure each repair is coded correctly. Must be familiar with warranty of all parts of the truck and able to determine if a repair is warrantable. Must be at work at least thirty minutes prior to time for the mechanics in order to analyze the work schedule. Must be willing to work additional hours as the workload and business requires and perform other duties or functions as so directed by management. Must help to insure safe working conditions for all employees.

Educational requirements: Minimum high school diploma required. Continuing education course in Management is also required.

Work experience: Minimum of 2 years in service management or lead mechanic role.

Physical demands: Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.