Warehouse Office Clerk

Job Description

Job Description

Job Summary:

The Warehouse Office Clerk / Customer Service Representative supports warehouse operations through clerical, administrative, and customer-facing duties. This role ensures accurate documentation, effective communication between internal teams and external customers, and prompt resolution of customer inquiries related to orders, shipments, and inventory.

• Maintain accurate inventory records using warehouse management systems (WMS).
• Prepare and process shipping and receiving documents (bills of lading, packing slips, invoices, etc.).
• Coordinate incoming and outgoing shipments with carriers and warehouse staff.
• Perform data entry, filing, and documentation of warehouse transactions.
• Track inventory levels and report discrepancies, damages, or shortages.
• Assist in cycle counts, audits, and physical inventory checks.
• Generate and distribute warehouse performance and inventory reports.
• Ensure proper documentation and compliance with company policies.

• Serve as the first point of contact for customer inquiries via phone, email, or in person.
• Provide timely updates on order status, shipping timelines, and product availability.
• Resolve customer complaints or issues related to orders, deliveries, or product conditions.
• Process customer orders, returns, and exchanges in coordination with the warehouse team.
• Communicate clearly and professionally with customers, vendors, and internal departments.
• Maintain customer records and update account information as needed.
• Follow up on backorders, delays, or service disruptions and communicate proactively.
• Support the sales or logistics team with customer-related data and documentation.

• 1–2 years of experience in a warehouse, logistics, or warehouse customer service role.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with WMS or ERP systems is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.

• Office environment located within a warehouse facility- sometimes based out of the warehouse floor.
• Standard business hours with some flexibility based on operational needs.

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