Field Support Technician

Job Title

Pay Range: $20.00hr - $25.00hr

Requirements/Must Have

• Minimum 4+ years of experience in deskside IT support, field support, or onsite IT operations.
• Experience supporting enterprise or healthcare environments preferred.
• Strong hands on experience with Windows desktops and laptops.
• Experience with common peripherals and printers.
• Knowledge of basic networking concepts.
• Experience with remote support coordination tools.
• Familiarity with ITSM tools, preferably ServiceNow.
• High attention to detail and documentation discipline.
• Ability to work independently onsite with accountability.
• Strong verbal and written communication skills.
• Ability to function under pressure in clinical environments.
• Strong sense of ownership and reliability.
• Willingness to travel within assigned field region.
• Flexibility for after hours or emergency support when required.
• Adherence to organizational security and safety policies.

Responsibilities

• Deliver hands on, onsite-technical support within healthcare facilities to ensure device-reliability, end user productivity, and zero disruption to clinical and business operations.
• Provide physical presence and smart hands capabilities for environments where uptime, speed, and accuracy directly impact patient care.
• Execute physical, device level, and site specific support activities bridging Service Desk, Infrastructure, Network, Security, and Application support teams.
• Maintain accountability for onsite incident and request execution quality and physical device availability.
• Ensure accurate asset tracking and lifecycle updates.
• Handle equipment safely in clinical environments.
• Resolve hardware, OS, and peripheral issues that cannot be remediated remotely, including laptop and desktop failures.
• Perform full IMAC lifecycle activities including new device deployments, refreshes, user onboarding, and workstation setup.
• Configure devices as per standards, images, and security baselines.
• Provide hands on support for monitors, printers, docking stations, and accessories.
• Execute smart hands tasks in data closets including cable tracing, patching, and power cycling of devices.
• Follow hospital and clinic access protocols and infection control zones at all times.
• Update ServiceNow tickets with actions performed, parts replaced, and user confirmations.
• Perform regular site walk throughs to proactively identify device issues and validate workstation standards.
• Act as the onsite execution arm for remote resolver teams.
• Travel within assigned 30 mile radius to provide field support.
• Manage stressed or urgent users calmly and effectively.

Skills

• Windows Desktops.
• Laptops.
• Printers.
• Peripherals.
• Networking Concepts.
• ServiceNow.
• ITSM.
• Asset Management.
• IMAC.
• Hardware Troubleshooting.
• OS Deployment.
• Smart Hands Support.

Qualification And Education

• Minimum 4+ years of experience in IT support roles.

Due to nature of job The candidate must have Ability to lift and move IT equipment safely.