Technical Operations Manager

Our client, a global manufacturer of advanced equipment for automated manufacturing and assembly, is seeking a Technical Operations Manager to lead Service, Applications, Customer Support, and technical operations Northeast of Atlanta, GA. This is a hands-on leadership role for someone who combines strong mechanical/electrical troubleshooting and automation expertise with the ability to drive accountability, efficiency, and continuous improvement. Key Responsibilities Lead daily technical operations across Service, Applications, Customer Support, and technical testing Provide hands-on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations Improve service response times, team productivity, workflows, and operational efficiency Establish and track KPIs, priorities, processes, and technical standards Lead onboarding, technical training, and team development Oversee repair/RGA processes, workplace safety, and 5S Coordinate technical projects and operational improvements with international teams Maintain strong communication with customers, suppliers, and internal teams Qualifications Bachelor’s or Master’s degree in Mechatronics, Automation, Electrical Engineering , or related field preferred; equivalent experience considered Proven hands‑on technical leadership experience within automation, machinery, field service, or industrial operations Strong mechanical and electrical troubleshooting skills PLC and system integration experience; Siemens and EtherCAT experience preferred Field service, equipment installation, and commissioning experience Leadership experience, ideally 3+ years in field service, technical service, or technical operations Experience driving KPIs, continuous improvement, productivity, and 5S Strong customer‑facing and cross‑cultural communication skills Dispensing technology experience is a plus German or Spanish language skills and/or experience working with international teams is a plus Salesforce, Asana, Microsoft Business Central, and CAD/SolidWorks experience is a plus Why Join? Join a growing international organization supporting advanced automation technology Work with leading manufacturers and engineers across multiple industries Take ownership of technical operations and directly influence processes and team performance Combine hands‑on technical work with leadership and operational responsibility Collaborative international environment with opportunities for continued growth #J-18808-Ljbffr