Customer Care Supervisor

Leading a team of customer care professionals, the full-time remote Customer Care Supervisor will oversee account management, issue resolution, and performance coaching to enhance customer experiences and drive operational excellence. Key Responsibilities Supervise, mentor, and develop a team of 8-15 Customer Care employees, ensuring effective coaching and performance management Drive a culture of quality and accountability through performance metrics, coaching, and adherence to standard operating procedures Own customer satisfaction improvement goals, leveraging reporting tools to identify trends and implement corrective actions Required Qualifications 3+ years of experience in a customer service leadership role, preferably in a contact center or subscription-based environment Proven track record of coaching teams to achieve KPI targets and conducting performance reviews Experience with CRM platforms and reporting tools to enhance operational performance Strong problem-solving and conflict resolution skills, with the ability to maintain composure under pressure Effective communication skills, including one-on-one coaching and performance feedback delivery